Senior Analyst - Claims

Global Claims Quality Assurance (QA) form part of the Global Claims Team.

The QA and DA teams core aim is to assist Claims audit functions by providing support and expertise to all internal and external quality-related activity.

The focus of the Global QA Framework is to improve claims outcomes through the QA cycle.

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What will your essential responsibilities include?

• Identification of necessary claims initiatives and good practice.
• Identify continuous improvement opportunities and support the implementation of them.
• Identify trends, themes, and risk-based focus areas (e.g. via Global landscape analysis and clearly articulated MI requirements).
• Coordinating and managing communication with internal and external stakeholders (e.g., QA Managers, Auditors, TPAs, other claim functions, etc.) to ensure the highest level of quality service.
• Be responsible for the flow of day-to-day operations.
• Responsible for the timely production and circulation of various QA Global Claims dashboards which provide key stakeholders with a high-level overview of key findings, trends, risks, and themes.
• Analyzing QA output and adding insights to monthly and quarterly summary reports for the Global Claims function and other key stakeholder requirements.
• Producing ad hoc reports, as required, by the Head of QA and other key stakeholders.
• Foster or maintain a collaborative relationship with internal and external customers.

You will report to theAssistant Manager, Claims.