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2 Rackspace AWS Support Engineer Jobs

AWS Support Engineer II

4-8 years

Gurgaon / Gurugram

1 vacancy

AWS Support Engineer II

Rackspace

posted 28d ago

Job Description

As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.
Key Responsibilities:
Advanced Troubleshooting:
Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
Analyze and fix application performance issues on AWS infrastructure.
Automation:
Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
Automate common Kubernetes tasks
Cluster Management:
Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
Manage Kubernetes resources such as namespaces, deployments, and services.
Automation:
Write and maintain Terraform modules for provisioning EKS clusters and associated resources.
Backup Recovery:
Configure and verify backups, snapshots, and disaster recovery plans.
Perform DR drills as per defined procedures.
Optimization:
Monitor and optimize AWS resource utilization and costs.
Suggest improvements for operational efficiency.
Support Escalations:
Address Level 2 support tickets and provide resolutions for moderately complex issues.
Collaboration:
Assist Level 1 engineers with escalations and mentor them as required.
Work closely with application teams to deploy and manage services effectively.
Required Skills and Qualifications:
Technical Skills:
Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
Experience with AWS CloudFormation and Terraform.
Understanding of AWS security best practices and identity and access management.
Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.
Soft Skills:
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused approach.

Certifications (Preferred):
AWS Certified Solutions Architect - Associate
AWS Certified DevOps Engineer - Professional

Employment Type: Full Time, Permanent

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People are getting interviews at Rackspace through

(based on 43 Rackspace interviews)
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16%
14%
2%
12% candidates got the interview through other sources.
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What AWS Support Engineer at Rackspace are saying

AWS Support Engineer salary at Rackspace

reported by 2 employees with 4 years exp.
₹7.6 L/yr - ₹9.7 L/yr
83% more than the average AWS Support Engineer Salary in India
View more details

What Rackspace employees are saying about work life

based on 576 employees
64%
67%
94%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Rackspace Benefits

Work From Home
Job Training
Health Insurance
Soft Skill Training
Team Outings
Education Assistance +6 more
View more benefits

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