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Sales and Service Engineer
AVI Healthcare
posted 2mon ago
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Key skills for the job
Job Description
- Any Graduate, Bachelor s degree in Engineering, Diploma in Medical Devices, Biomedical, Instrumentation, MSc/BSc in Electronics, medical devices or a related field
- Experience in sales and service within the medical device industry preferred.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in troubleshooting and problem-solving.
- Prior knowledge / Experience of ICU ventilators, Respiratory Devices and Neonatal devices is a plus
- Must be willing to travel as and when required
- Sales Support: Identify and engage potential customers, including hospitals, clinics, and healthcare professionals. Conduct product demonstrations and presentations to educate clients about our medical devices.
- Service/Repair Installation and Maintenance: Execute the installation of ICU Ventilators, respiratory devices and other neonatal Devices at customer sites. Capable of executing On-site Equipment repair. Maintaining and safekeeping of spares issued for replacement and the old/replaced spares to be submitted to Management. Conduct routine maintenance and repairs, ensuring compliance with safety and regulatory standards. Apply product and clinical knowledge to troubleshoot and solve problems.
- Technical Expertise: Understand product specifications, functionalities, and applications of medical devices. Provide technical support to clients, addressing inquiries and resolving issues.
- Customer Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and loyalty. Gather feedback on product performance and customer needs to inform future product development.
- Documentation and Reporting: Maintain accurate records of sales activities, service visits, and customer interactions as per company policy. Provide regular reports to management on sales performance and customer feedback.
Employment Type: Full Time, Permanent
Functional Areas: Sales
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