Human Resources Service Excellence, Knowledge Management Analyst

WHAT WE'RE LOOKING FOR:

• Support the Service Excellence team in HR Knowledge Management initiatives

• Support knowledge management strategy that aligns with the HR Shared Service Center goals and ServiceNow capabilities

• Provide ongoing support and guidance to content contributors across the HR SSC

• Oversee the creation, curation, and maintenance of HR knowledge content, including procedures, FAQs, and training materials

• Ensure content is accurate, up-to-date, and easily accessible to HR staff and employees.

• Establish standards and guidelines for knowledge content quality.

• Enforce governance policies for knowledge content creation, approval, and archiving.

• Ensure compliance with legal, regulatory, and organizational standards.

• Work to enhance the user experience of the knowledge management system.

• Regularly audit content to maintainhigh standards of accuracy and relevance.

• Develop and maintain a comprehensive knowledge base, including documentation, best practices, and standard operating procedures.

• Ensure the accessibility and usability of knowledge resources for all relevant stakeholders.

• Conduct regular audits of knowledge assets to ensure accuracy and relevance.

• Responsible for maintenance of knowledge management systems

• Collect, analyze and manage information from various sources within the organization

• Identify gaps in the existing knowledge content and recommend improvements

• Work closely with different teams to ensure the accuracy and usefulness of the data contained in the knowledge base

• Maintain an organized and accessible system for employees to find and use information

• Ensures all knowledge management efforts are in compliance with company policies and industry standards

• Stay abreast of the latest industry trends and technologies related to knowledge management

• High proficiency in English language both written and spoken

• Proficiency in other regional language desirable

EXPERIENCE:

• 2+ years of relevant experience in HR Knowledge Management, Information Management, or a similar role

• Bachelor's Degree preferred

• Proficiency in using Knowledge Management systems and data analysis tools

• Proven experience in analyzing, structuring, and transferring organization's knowledge effectively

• Hands-on experience in creating, updating, and maintaining knowledge bases and conducting relevant quality checks

• Experience in Knowledge Management role within HR or HR shared service environment

• Familiarity with knowledge management principles, best practices, and industry trends

• Workday,Service Now proficiency