Service Center Engineer || Gurgaon

The Opportunity:

Under close supervision, provide availability of refub instruments, troubleshooting, repairs and calibration to instruments; HPLC, GC, Spectrophotometer, electronic and mechanical equipment. Document and report all repairs and product failures, spare parts management.

What were looking for:

• Education: Degree / Diploma in Electrical / Electronics / Biomedical engineering or any other stream
• Experience: Min 2-3 years of experience in Service in IVD

How you will thrive and create an impact: 

a) Service Center Activities
i) Overall management of the Service Center
ii) Receive and Log customer calls through Call Center Operation
iii) Sharing the information with the in-house engineer to take the call forward
iv) Managing Customer Data Base Share Point Application
(1) Updating database
(2) Updating / Correcting any mis information in the Share Point / Power App
v) Co-ordinate with warehouse for transfer of instruments to the Service Center & back for repairing / refurbishing / evaluation
vi) Co-ordinate with Facility Team, for packing the instruments received at the Service Center (Need Based)
vii) Maintaining Service Inventory of essential Spares & doing reconciliation monthly
b) Engineering Activities
i) Spares request from field engineers to be forwarded for processing further
ii) Follow up with field engineers for the return of the defective / unused spares
c) Admin Activities
i) Preparing quotes for AMC / Spares and facilitate invoicing after realization of payments
ii) Co-ordinate with internal teams (finance / facility / logistics / any other relevant…) to clear any bottle necks in the process
iii) Create SAP codes, in the SAP system, for the spares which are not already in the system
iv) Proactively analyze the spares consumption pattern and set up multi-level alerts to initiate re-ordering in consultation with the Head – Service & Application
v) Ensure accurate records of all the service relates activities in the service center & from the field viz.,
(1) Maintaining Installation Reports
(2) Maintaining PM Reports
(3) Maintaining any other service call records
d) Communication / Coordination with Principal companies for,
i) Escalation of technical calls from the field
ii) Timely submission of warranty claims for the defective spares, from the field
iii) Follow up for the submitted Warranty claims
iv) Procurement of Spares / consumables quote
2) Requirements
a) Good communication skills
b) Proficiency in writing Emails / working on excel
c) Working knowledge on SAP would be an added advantage

Regards,

Vimal Sharma

Email ID: vimal.sharma@avantorsciences.com