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65 Avantor Jobs

Associate - UK Admin Services

1-4 years

Coimbatore

Associate - UK Admin Services

Avantor

posted 3d ago

Job Role Insights

Flexible timing

Job Description

The Opportunity:

Avantor is looking for an Associate for the UK Admin Services team. It is an entry-level position. He/She is responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.

What were looking for

Education: High school diploma or GED required; Associates degree with business concentration preferred.

Experience: Minimum of 1 year of related customer service experience

Preferred Qualification:

  • Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook
  • Excellent customer service skills (friendly, courteous and helpful)
  • Excellent communication skills (grammar, voice, diction)
  • Strong customer orientation
  • Ability to evaluate customer needs, and respond with appropriate action/delivery

How you will thrive and create an impact:

  • Primary contact with customers by phone concerning orders, returns, shipments and products.
  • Receive and enter phone, fax, and e-mail orders.
  • Call customers when necessary to advise shipments delay and/or information necessary to process orders.
  • Make changes to or cancel orders/backorders.
  • Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
  • Initiate file maintenance for corrections to customer file.
  • Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
  • Manage order entry database as required to satisfy customer requests. Generate reports from database as per business needs.
  • Work closely with internal departments to assure commitment to customer is met in a timely manner.
  • Solicit sale of new or additional services.
  • Handle irate customers in a professional manner.
  • Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
  • May initiate shipment tracers with carriers.
  • Performs other duties as assigned.

Employment Type: Full Time, Permanent

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What people at Avantor are saying

What Avantor employees are saying about work life

based on 256 employees
55%
69%
58%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Avantor Benefits

Submitted by Company
Health Insurance
Life Insurance
Disability Insurance
Vision Insurance
Maternity & Paternity Leave
Vacation & Paid Time Off +4 more
Submitted by Employees
Free Transport
Health Insurance
Work From Home
Job Training
Cafeteria
Team Outings +6 more
View more benefits

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