Go Live Analyst

What Youll Do

As part of the Avalara Go-Live/Implementation team, your role is to provide exceptional service to customers, enhance satisfaction, and help create customer-focused processes. Youll work on New Product Introductions, customer onboarding, and projects like Instantaneous Go Live and Self-Serve.

Your role will involve, driving adoption of new products within the implementation team, collaborating across departments.

You will report to Manager (Implementation Services). You will need to work from office in Pune.

• You will manage a diverse portfolio of over 150 customers throughout the implementation process of Avalaras tax compliance automation solutions.
• You will guide customers in strategizing the implementation of Avalaras tax automation suite to align with their business operations and industry standards.
• You will monitor and document important milestones, deadlines, potential risks, and customer interactions associated with implementations.
• You will also provide comprehensive support to customers by addressing inquiries, tracking issues, and ensuring the resolution or escalation of issues following company protocols.
• You will have to deliver assistance to end-users during the onboarding phase.
• You will have to follow established implementation standards and procedures.
• You will have to manage a portfolio of ~150+ customers as they implement Avalaras tax compliance automation products
• Help customers plan their Avalara tax automation implementation to align with business processes and best practices.
• Support customer success by answering questions, tracking issues, and resolving or escalating problems.
• Provide training and support during customer onboarding.
• You are comfortable to work in night shift.

• Bachelors degree from an accredited institution or equivalent practical experience.
• Demonstrated proficiency in managing customer relationships in a service environment, Two or more years of experience in software implementation, within the B2B realm.
• Excellent command of spoken and written English.
• Familiarity with Sales and Use Tax concepts
• Proficiency in Salesforce, Jira, Gainsight, Troubleshooting Ticketing Tools
• Experience installing and configuring multiple ERPs, such as WooCommerce, Sage, Dynamics, Salesforce, NetSuite, and QuickBooks.
• Knowledge of APIs

#LI-Onsite

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there s nearly 5,000 of us now. Our growth is real, and we re not slowing down - not until we ve achieved our mission - to be part of every transaction in the world.

We re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too.

We re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• Bachelors degree from an accredited institution or equivalent practical experience.
• Demonstrated proficiency in managing customer relationships in a service environment, Two or more years of experience in software implementation, within the B2B realm.
• Excellent command of spoken and written English.
• Familiarity with Sales and Use Tax concepts
• Proficiency in Salesforce, Jira, Gainsight, Troubleshooting Ticketing Tools
• Experience installing and configuring multiple ERPs, such as WooCommerce, Sage, Dynamics, Salesforce, NetSuite, and QuickBooks.
• Knowledge of APIs

#LI-Onsite

• You will manage a diverse portfolio of over 150 customers throughout the implementation process of Avalaras tax compliance automation solutions.
• You will guide customers in strategizing the implementation of Avalaras tax automation suite to align with their business operations and industry standards.
• You will monitor and document important milestones, deadlines, potential risks, and customer interactions associated with implementations.
• You will also provide comprehensive support to customers by addressing inquiries, tracking issues, and ensuring the resolution or escalation of issues following company protocols.
• You will have to deliver assistance to end-users during the onboarding phase.
• You will have to follow established implementation standards and procedures.
• You will have to manage a portfolio of ~150+ customers as they implement Avalaras tax compliance automation products
• Help customers plan their Avalara tax automation implementation to align with business processes and best practices.
• Support customer success by answering questions, tracking issues, and resolving or escalating problems.
• Provide training and support during customer onboarding.
• You are comfortable to work in night shift.