India CAM 156330

Experience: 4-7 years

Job Description: The Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction. The Client Account Manager is a customer service position that works with a portfolio of Clients, internal teams, and with partners across the globe. The Client Account Manager is responsible for all critical steps to provide our clients a seamless payroll process from input to pay date. The Client Account Manager will participate in ongoing training and is also responsible for contributing to internal projects while developing and learning their ongoing client base.

The Client Account Manager is also responsible for understanding each client specific process to provide key recommendations for improvements and efficiency gains Participates in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date. Assists with internal projects and working alongside other departments to achieve companywide goals while training on Celergo processes and protocols. Works effectively within the team to ensure all department deadlines and payroll deadlines are met.

1. Responsible for generating reports to analyze, audit, reconcile and verify payroll data.

2. Strong communication and cross cultural skills to collaborate with international team members.

3. Responsible for the accuracy and timeliness of each Client payroll.

4. Complete and deliver monthly checklist metrics:

5. Ensure timely completion

6. Ensure step by step processes are followed

7. Ensure payrolls are paid on time

8. Ensure invoices are billed accurately

9. Manage controls (client and internal changes)

10. Ensure that all documentation is up to date

11. Ensure all deliverables are completed timely and accurately

12. Provide clients with Strong critical problem solving result

Minimum 5+ years of work experience. Good Communication skills, Should be able to work under pressure. Being a Client Account Manager, should demonstrate ownership skills by owning the client account and ensure each of the deliverable is delivered on time. Conduct monthly service review calls with the client.

Ethics at ADP: