Customer Support Executive

Job Description: Customer Support Executive

Position Overview:

As a Customer Support Executive , you will play a pivotal role in facilitating effective communication between the company, clients, and project teams. Your responsibilities will include both telecalling tasks and project coordination duties. This position demands excellent interpersonal skills, organization, and the ability to multitask effectively.

Key Responsibilities:

• Contacting current and potential clients to inform them regarding the product and service.
• Answering all queries and questions regarding the company and product.
• Understanding customers requirements by asking questions and closing the deal.
• Keeping the customer database maintained and updated.
• Taking and processing orders accurately.
• Preserve the company’s reputation by handling grievances.
• Facilitating companies’ sales by going the extra mile and meeting a sales quota.
• Keeping a record of all the sales calls and notes of useful information.

Requirements

• 1+ years of experience as a telecaller or any similar role.
• Proven track record of successfully achieving the sales quota.
• Knowledge of computer programs like CRM and telephone systems.
• Efficient with English.
• Excellent interpersonal and communication skills.
• Excellent negotiation skills and the ability to resolve issues.
• Having done B.Sc/BA will be an advantage.

Benefits

Competitive salary and performance-based incentives.

Opportunities for professional growth and skill development.

Exposure to various industries and projects.

Positive and supportive work environment.

Chance to make a significant impact on client relationships and project success.

This job description outlines the general responsibilities and requirements for the role of a Telecaller cum Project Coordinator. Actual responsibilities may vary based on the specific needs of the company and the nature of the projects being handled