Cruise Consultant

About the role

A Cruise Consultant plays a pivotal role, responsible for conversion of an inbound interaction (call, email or chat) to a sale. They also assist clients in booking their reservations, handling inquiries, and ensuring their booking arrangements are handled smoothly and efficiently.

The primary objective is to grow virtual sales & to ensure a seamless and satisfying booking experience for clients. This is a voice process (calls), but there is a likely chance that you may need to attend a few emails on a regular basis.

Role & responsibilities

• Implement growth strategies with a well-defined sales plan, developed in conjunction with the Manager Virtual Sales Growth
• Enhancing sales relationships with existing clients to maximize revenue
• Ensure conversion of group sales leads with proactive sales approach of qualifying,
  quoting ongoing negotiations leading to finalisation of the bookings
• Ensure customer enquiry emails & calls are handled within stipulated TAT
• Improve conversions through email, chat & phone support
• Respond promptly and professionally to clients' inquiries related to their reservations with 100% accuracy
• Assist clients in making changes to their existing reservations within the stipulated TAT
• Proactively identify and resolve issues related to reservations, ensuring a positive client experience
• Collaborate with other departments, such as sales, operations, and finance, to resolve complex client issues promptly and efficiently
• Identify opportunities to upsell or cross-sell additional services 
• Stay updated on the company's products, services, and promotions to provide accurate information to clients

Preferred candidate profile

• Graduate with 1+ years of experience
• Excellent English proficiency both oral and written
• Active listening and comprehension skills
• Quick learner and adaptability to new processes
• Experience in voice and email/chat customer service or guest relations
• Flexibility to work early shifts, including weekends
• Ability to identify opportunities to drive sales and meet revenue targets
• Excellent time management and organisational abilities