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Auric Motors

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3.4

based on 23 Reviews

1 Auric Motors Job

Service Manager

Auric Motors

3.4

based on 23 Reviews

3-7 years

Jaipur

1 vacancy

Service Manager

Auric Motors

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Operations Quality Inspection CRM Service Management Service Delivery Management

+ 10 more

Job Description

Auric Motors is looking for Service Manager to join our dynamic team and embark on a rewarding career journey

Team Management: Oversee a team of service technicians, coordinators, and support staff
Provide leadership, guidance, and mentorship to ensure efficient and effective service operations
Set performance expectations, conduct regular performance evaluations, and provide feedback to team members
Service Delivery: Ensure the timely and successful delivery of services to customers
Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs)
Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery
Act as a point of contact for escalated customer issues and work towards resolution
Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations
Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime
Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations
Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage
Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures
Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction
Conduct regular audits or inspections to identify areas for improvement
Financial Management: Manage service budgets, monitor expenses, and implement cost control measures
Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency
Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians
Stay updated with industry trends, new technologies, and best practices in service management
Provide coaching and professional development opportunities to team members
Safety and Compliance: Ensure compliance with safety regulations and company policies
Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties
Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance
Maintain accurate documentation of service activities, customer interactions, and equipment service histories

Employment Type: Full Time, Permanent

Read full job description

What people at Auric Motors are saying

2.4

Rating based on 2 Service Manager reviews

Anonymous · After Sales Service & Repair in Udaipur

Likes

There is nothing to like but few of good peoples are there

Dislikes

The whole thing is worst no working culture as the owner listens to his puppets only and not stand and look into the exact case whtat is happening in his workshops and take action on behalf of things muttering in his ears by his puppa.

Read 2 reviews