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Lead ServiceNow Portal Developer
Augusta Hitech Soft Solution
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
We are seeking a skilled ServiceNow Portal Developer to design, implement, and enhance ServiceNow-based self-service portals and integrate them with the ServiceNow CMS (Content Management System). The ideal candidate will have strong expertise in UI development , ServiceNow Service Portal , and CMS Integration . You will be responsible for building intuitive, user-friendly portals and working closely with cross-functional teams to deliver high-quality, integrated digital experiences for internal and external users.
Key Responsibilities:
- ServiceNow Portal Development:
- Design, develop, and customize ServiceNow Service Portals to create intuitive, user-friendly interfaces for end users.
- Collaborate with business stakeholders to understand requirements and create tailored portal experiences.
- Utilize HTML, CSS, JavaScript, and AngularJS (or other web technologies) to implement customizations within the ServiceNow platform.
- UI/UX Design:
- Work closely with UX/UI designers to create responsive, visually appealing portal interfaces.
- Ensure the portal interfaces are intuitive and provide a smooth user experience across multiple devices and screen sizes.
- CMS Integration:
- Design and implement CMS-based solutions in ServiceNow, ensuring seamless integration of content with the Service Portal.
- Integrate knowledge articles, catalog items, and other ServiceNow content into the portal.
- Configure CMS pages and manage content lifecycle (creation, publication, archiving) within ServiceNow.
- ServiceNow Configuration and Customization:
- Develop and customize ServiceNow Catalog Items, Knowledge Management, and other ServiceNow modules to integrate seamlessly into the Service Portal.
- Work with ServiceNow s Out-of-the-Box widgets, and build new widgets as required to extend portal functionality.
- Collaboration and Communication:
- Coordinate with business analysts, architects, and developers to ensure portal requirements and functionality align with organizational goals.
- Provide ongoing support and troubleshooting for portal-related issues, ensuring timely resolution.
- Performance Optimization:
- Optimize ServiceNow portal performance and page load times, ensuring portals are fast and responsive.
- Regularly monitor and improve portal performance through best practices in UI design and coding standards.
- Testing and Quality Assurance:
- Perform rigorous testing of portal pages and integrations to ensure they meet functional and design requirements.
- Collaborate with QA teams to address bugs, glitches, and user experience improvements.
- Continuous Improvement:
- Stay current with ServiceNow product updates, UI/UX trends, and best practices to continuously enhance the portal functionality and user experience.
- Provide recommendations for new features and improvements based on user feedback and industry trends.
Required Skills and Qualifications:
- Experience:
- 8+ years of experience as a Lead-ServiceNow Portal Developer or a similar role.
- Expertise in developing and customizing ServiceNow Service Portals , including CMS integration .
- Solid understanding of ServiceNow modules such as Incident, Change, Request Management, Knowledge Management, and Service Catalog.
- Hands-on experience with ServiceNow widgets and UI customization using HTML, CSS, JavaScript, AngularJS, and other modern web technologies.
- Technical Skills:
- Strong knowledge of ServiceNow CMS (Content Management System) and how to integrate it with ServiceNow portals.
- Experience with REST APIs , SOAP web services , and integrating third-party tools with ServiceNow portals.
- Familiarity with ServiceNow Scripting (GlideScript, JavaScript) and customization tools like Flow Designer and Performance Analytics .
- Knowledge of ServiceNows Now Experience Framework and portal widgets.
- UI/UX Design:
- Experience working with UI frameworks, responsive design principles, and modern frontend technologies.
- Strong understanding of UI/UX best practices and how to design user-friendly, intuitive interfaces.
- Other Skills:
- Excellent problem-solving skills with the ability to troubleshoot and resolve portal and CMS-related issues.
- Strong communication skills to effectively collaborate with internal teams and stakeholders.
- Ability to work in an agile development environment.
Preferred Qualifications:
- ServiceNow Certified Application Developer or ServiceNow Certified Implementation Specialist (CIS).
- Experience with ServiceNow UI Builder , Now Experience Framework , and Integration Hub .
- Familiarity with Agile/Scrum methodologies and version control tools (eg, Git)
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Night Shift
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