L3 Support/ Front Office, Trade Life Cycle

Monitoring and Incident Management:

Serve as the primary contact responsible for the overall application like front office, Middle office applications into Investment Banking.

Respond promptly to system alerts, incidents, and user-reported issues.

Investigate and analyse incidents to determine their root causes. Troubleshooting and Issue Resolution:

Diagnose and resolve technical issues related to applications, databases, and integrations.

Coordinate with development teams to implement fixes and enhancements.

Provide timely updates to stakeholders on the status of ongoing incidents.

Documentation and Knowledge Management:

Maintain accurate records of incidents, solutions, and changes in the production environment.

Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs). Change Management and Release Support:

Assist in the planning and execution of application releases and updates.

Conduct impact assessments for proposed changes to production systems.

Ensure adherence to change management processes and policies.

Education & Experience:

Bachelors degree in computer science, Information Technology, or a related field.

8+ years of experience in supporting business applications.

Good to have experience in AWS

Proven experience in a similar role, providing technical support for enterprise-level software applications.

Strong understanding of software development lifecycle and ITIL processes.

Experience with ticketing systems such as Jira.

Proficiency in troubleshooting Unix/Linux environments.

Experience with database technologies such as SQL Server

Knowledge of programming languages scripting languages (Shell, Python etc.)

Excellent communication skills, with the ability to explain technical concepts to nontechnical users.

Ability to work independently and collaboratively in a fast-paced environment.

Strong analytical and problem-solving skills