Senior Data Scientist - Machine Learning

The AI, Systems, and Technology (AIST) team drives transformative changes through Machine Learning and Artificial Intelligence solutions for our Customer Support Services (CSS) organization with a focus on efficiency and effectiveness & AI responsibility while encouraging Human in Loop. Our team consists of Machine Learning Engineers, Data Scientists, Systems Engineers, and Software Engineers and provides many opportunities for collaboration, knowledge sharing, and individual growth.

We are looking for a Principal Machine Learning Data Scientist to develop and implement our machine learning algorithms, train sophisticated models, collaborate with our technical and non-technical partner teams, to ultimately expand our AI/ML functionality in partnership with our CSS and/or Sales organization. A successful candidate will have strong business instincts, be comfortable communication with executive stakeholders, have expertise in NLP/LLMs, experience partnering with cross-functional teams, and a passion for peer mentorship.

Its great, but not required, if you have