Senior Cloud Operations Engineer

So, what s the role all about?

The purpose of this position is to provide customer-focused Application Operations Support. Looking for Engineer to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud.

How will you make an impact?

• Perform operational duties including application server health, service recycling
• Identify and resolve operational issues (e. g. batch failures, network issues, client data feed errors)
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
• Maintain operational documentation, e. g. incident tracking and run books.
• Produce metric reports including daily production status.
• Review Client support tickets and requests under service SLAs
• Resolve level 2 and level 3 issues (i. e. application support, DBs and data center related issues). Document issues in customer support portal.
• Provide on-call off hour support and work during non-prime shift hours

Have you got what it takes?

• 4-7 years experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
• Experience with AWS is a bonus.
• Konwledge of ETL is a plus.
• Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills
• Experience with SQL Server, Oracle and MySQL
• Experience with and understanding of complex process and data flow
• Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Experience working successfully independently and with other team members as well as developers
• Ability to multi-task as required and provide rapid support in production
• Must be able to provide on-call off-hour support and work during non-prime shift hour

What s in it for you?

Enjoy NICE-FLEX!

Requisition ID: 5755

Reporting into: Technical Manager.
Role Type: Individual Contributor