Tech Manager, Professional Services, Actimize

So, what s the role all about?

The role of a Tech Manager is to ensure the consistent and successful delivery of software product that meets functional and technical quality objectives. The Manager accomplishes this by employing their project management skills, understanding of technology and software engineering, and people leadership. Additionally, the Tech Manager is responsible for hiring and maintaining a highly skilled and performing team of software engineering professionals and ensuring their needs for technical challenges, skill growth, and overall career development are met.

How will you make an impact?

NICE is looking for an experienced, creative and highly motivated Technical manager, who has good experience in products, strong organization skills, with both customer facing and internal Stake holders, to join the Actimize, Professional Services, as Manager of Managed Services. The role requires working closely with global teams across the entire organization to deliver Post product enhancement , Service request & custom development to our customers.

Division: Actimize, Professional Services, Managed Services

• Responsible for custom developments delivery across regions, for Actimize deployed customers.
• Responsible for Key delivery KPIs: Customer satisfaction, Maintaining Margins & Project profitability.
• Handles customer escalation and provides corrective actions plan
• Maintain contact and communication with all team members, Program managers, TAM and regional leads and other participants to ensure on time & under budget completion of post deployment Custom development & Service request to client expectations.
• Accountable for managing the overall delivery of Customer critical programs including demand rationalization, aiding in Program governance, Project reporting and Stakeholder management, utilization
• Identify project priority conflicts and report any issues affecting overall project delivery
• Coordinate with various groups in Actimize across locations to ensure success of the Program
• Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
• Communicate program status to stake holders and executives
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation
• Follow the company Code of Ethics , procedures at all times.

Have you got what it takes?

• Bachelor s Degree in Computer Science or related field or equivalent work experience required
• 11 to 17 years experience in technical program management in Banking and financial world.
• Excellent customer service and people skills
• Experience with Onsite and offshore delivery model is must
• Excellent problem solving skills
• Ability to meet deadlines
• Effectively communicate with interpersonal skills
• Ability to manage multiple projects at one time
• Ability to work with and to interpret technical information to non-technical individuals
• Experience working with Waterfall/Agile methodologies

You will have an advantage if you also have:

• Actimize Implementation knowledge
• Experience in Financial Crime & Compliance field
• Cloud SAAS or Software as a service (SAAS) experience
• Experience managing large projects
• Experience managing customer facing

What s in it for you?

Enjoy NICE-FLEX!

Requisition ID: 5109
Reporting into: Group Manager
Role Type: Individual Contributor