Specialist Product Manager

So, what s the role all about?

We are hiring a creative, passionate, and driven Product Manager to join our Product Management team. As a customer and market centric Product Manager you would help build differentiated capabilities enabling delightful experiences for the leading Customer Experience SaaS product in a fast-paced and innovative environment. As a Product Manager you would oversee one or more products under the portfolio. Working with product leaders you will contribute to shaping the strategy, creating a plan, and driving execution towards launch. The Product Manager is responsible for establishing, maintaining, and planning the backlog for the assigned products, and working with R&D, Architects, DevOps and other dependent teams to deliver the solutions and with marketing, billing, and other teams towards launch. He/she is the product champion within the company for assigned products and will be viewed as the "expert" for accurate and credible information.

How will you make an impact?

• Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business.
• Understand overall strategy & vision, identify features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our application teams and our customers and partners.
• Build use cases and user stories and communicate them effectively.
• Maintain a roadmap that helps solving critical problems and delivers value to application users and the customers.
• Facilitate communication throughout the development process by partnering with key departments, especially engineering, services, operations, and corporate IT.
• Identify methods and metrics for identifying success and failures.
• Coordinate with other Product Owners and Product Managers to ensure cohesiveness.
• Demonstrates good judgment in selecting methods and techniques for driving innovation solutions.
• Works with cross-functional teams towards successful launch of new features
• Performs other duties, as assigned.
• Acting subject matter expert expected to know and understand new features and feature improvement.
• Day to day management, coordination, and delivery of projects related to assigned products.

Have you got what it takes?

• Bachelor s degree in Computer Science, Information Technology or related field or equivalent work experience required. Advanced degree in Business, Marketing, or Computer Science preferred.
• 11+ years of overall industry experience with 7+ years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services.
• Demonstrated strong product thinking, product management certifications a plus.
• Prior experience in Contact Center domain a strong plus.
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
• Comprehension and understanding technical information well enough to convey in original written communications to multiple audience.
• Strong listening skills to understand the points being made and asking questions where appropriate including technical discussions.

You will have an advantage if you also have:

• High agency and bias for action; outcome driven.
• Driven detail oriented, clear, logical thinker, bright and energetic
• Ability to influence cross-functional teams without formal authority.
• Is honest, authentic and maintains a positive mental attitude.
• Works well in fast paced, high-pressure environments with the ability focus on goals and objectives.

What s in it for you?

Enjoy NICE-FLEX!

Requisition ID: 6059
Reporting into: Tech Manager
Role Type: Individual Contributor