Senior Software Engineer

So, what s the role all about?

We are seeking a skilled and experienced Developer with expertise in . net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience.

How will you make an impact?

• Develop, enhance, and maintain contact center applications with an emphasis on copilot functionality.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform system analysis, troubleshooting, and debugging to identify and resolve issues.
• Conduct regular performance monitoring and optimization of code to ensure optimal customer experiences.
• Maintain documentation, including technical specifications, system designs, and user manuals.
• Stay up to date with industry trends and emerging technologies in contact center, AI, LLM and . Net development and apply them to enhance our systems.
• Participate in code reviews and provide constructive feedback to ensure high-quality code standards.
• Deliver high quality, sustainable, maintainable code.
• Participate in reviewing design and code (pull requests) for other team members - again with a secure code focus.
• Work as a member of an agile team responsible for product development and delivery
• Adhere to agile development principles while following and improving all aspects of the scrum process.
• Follow established department procedures, policies, and processes.
• Adheres to the company Code of Ethics and CXone policies and procedures.
• Excellent English and experience in working in international teams are required.

Have you got what it takes?

• BS or MS in Computer Science or related degree
• 5-8 years experience in software development.
• Strong knowledge of working and developing Microservices.
• Develop, and maintain scalable . NET applications specifically tailored for contact center copilot solutions using LLM technologies.
• Good understanding of . Net and design patterns and experience in implementing the same Experience in developing with REST API
• Integrate various components including LLM tools, APIs, and third-party services within the . NET framework to enhance functionality and performance.
• Implement efficient database structures and queries (SQL/NoSQL) to support high-volume data processing and real-time decision-making capabilities.
• Utilize Redis for caching frequently accessed data and optimizing query performance, ensuring scalable and responsive application behavior.
• Identify and resolve performance bottlenecks through code refactoring, query optimization, and system architecture improvements.
• Conduct thorough unit testing and debugging of applications to ensure reliability, scalability, and compliance with specified requirements.
• Utilize Git or similar version control systems to manage source code and coordinate with team members on collaborative projects.
• Experience with Docker/Kubernetes is a must.
• Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must.
• Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes)
• Experience with Continuous Integration workflow and tooling.
• Stay updated with industry trends, emerging technologies, and best practices in . NET development and LLM applications to drive innovation and efficiency within the team.

You will have an advantage if you also have:

• Strong communication skills
• Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must.
• Experience with ReactJS.

What s in it for you?

Enjoy NICE-FLEX!

Requisition ID: 5843
Reporting into: Sandip Bhattcharjee
Role Type: Individual Contributor