Manager CX Services Reporting

This position supervises a team of Report Analysts and Testers.

The person reports directly to Senior Manager, Shared Services.

Requirements General.

Is highly organized with the ability to learn quickly, and understand and explain technical information.

Works effectively under intense pressure to meet the demands of resolving critical technical issues that address client business needs.

Can effectively communicate and understand complex concepts using verbal and written English.

Receives constructive criticism unemotionally and uses it to improve.

Has good interpersonal skills.

Is extremely motivated.

Has the ability to multi-task.

Has strong time management and organizational skills.

Has the ability to work remotely as needed while being able to continue business operations as if working from a main office.

Has the flexibility to, on occasion, work off hours/weekends in order to meet client needs and go-lives.

Is able to conduct overnight travel to client sites approximately 20%.

Requirements Technical.

Skilled in Microsoft Windows, Microsoft Office (Word, Excel, Outlook, Visio), and standard office equipment.

Has a working knowledge of medical laboratory workflows.

Preferred Skills / Experience.

Proficient in XSLT, HL7, HTML, Javascript, SQL.

Working Knowledge Of.

Windows O/S.

NET, C++, C#, ADO.

Telerik or similar report writing technology.

Databases technologies.

IT/Network services.

Project Management skills.

Software development experience.

Data migration experience.

Technical support experience.

Education And / Or Experience.

S.

3+ years supervisory experience.

5+ years related experience (eg software development; analysis or implementation in a customer facing role) or 3+ year relevant CLINISYS experience OR a combination of education and related working experience form which comparable knowledge and skills can be acquired.

Ability to overlap UK (Complete) and US working hours (Partial).

Needs to work UK shits 200 AM IST to 1000 PM IST.