System Administrator

What this Job Entails:
The System Administrator is expected to facilitate operational support for and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global-scale systems for building management and physical security operations. The skill set required is industry-typical'systems administration', including working knowledge of various networking systems. Work is ticket-based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope:
Applies company policies and procedures to resolve routine issues
Works on problems of limited scope
Receives detailed instructions

Your roles and responsibilities:
Help monitor ticket queue and IM channels
Help monitor and manage systems and infrastructure
Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.
Assist with managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary
Maintain contact with third parties and help to represent the assigned team in a professional and courteous manner that complies with the client's vendor code of conduct.
Provide out of business hours support for any scheduled time-sensitive upgrades
Provide 24/7 on-call support for critical systems outages
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:
Bachelors degree (B.S./B.A.) from four-college or university and 2 to 8 years related experience and/or training; or equivalent combination of education and experience
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
Comfortable with building and managing various servers
Familiarity with networking management, configurations and changes
Familiarity with systems and networking troubleshooting to identify the root cause and fixes
Knowledgeable about ticket systems and follow processes
Good communication and writing skills

Preferred Qualifications:
Linux Admin, Windows Admin, Scripting, Ticket Management, Networking, Automation and scripting experience

Physical Demand & Work Environment:
Must have the ability to perform office-related tasks, which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?
Employment in the fast-growing IT space provides you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility; we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on-point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits