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Aster Pharmacy

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3.6

based on 77 Reviews

229 Aster Pharmacy Jobs

Senior Associate - Customer Care

Aster Pharmacy (India)

3.6

based on 77 Reviews

1-3 years

Bangalore / Bengaluru

1 vacancy

Senior Associate - Customer Care

Aster Pharmacy

posted 7mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry Customer Service Customer Handling Customer Support Chat Process Customer Care

+ 6 more

Job Description

Aster Pharmacy (India) is looking for Senior Associate - Customer Care to join our dynamic team and embark on a rewarding career journey

Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance

Supervision: Provide guidance, training, and mentorship to junior customer care associates to ensure they meet performance and quality standards

Issue Resolution: Handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction

Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed

Product Knowledge: Maintain a deep understanding of the organization's products, services, and processes to address customer queries effectively

Data Entry: Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system

Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary

Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements

Compliance: Ensure that customer interactions adhere to company policies, procedures, and legal and regulatory guidelines

Training: Stay updated on product or service changes and attend training sessions to improve customer service skills

Reporting: Generate reports on customer care performance and share insights with senior management

Qualifications:Education: A high school diploma or equivalent is typically required

Some positions may prefer a bachelor's degree or relevant vocational training

Customer Service Skills: Strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations

Experience: Several years of experience in a customer service role, demonstrating progressively increasing responsibilities

Leadership: Leadership and supervisory skills to guide and mentor junior associates

Communication: Effective verbal and written communication skills for interacting with customers, colleagues, and senior management

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Associate roles with real interview advice

What people at Aster Pharmacy are saying

What Aster Pharmacy employees are saying about work life

based on 77 employees

60%

59%

41%

100%

Flexible timing

Monday to Saturday

No travel

Day Shift

View more insights

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Aster Pharmacy Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru (1)

Bengaluru/Bangalore, Karnataka Office

Headquarter

Karnataka Bengaluru/Bangalore, Karnataka