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211 Aster Medcity Jobs
Senior Associate- Customer Care
Aster Medcity
posted 9mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance
- Supervision: Provide guidance, training, and mentorship to junior customer care associates to ensure they meet performance and quality standards
- Issue Resolution: Handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction
- Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed
- Product Knowledge: Maintain a deep understanding of the organization's products, services, and processes to address customer queries effectively
- Data Entry: Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system
- Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary
- Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements
- Compliance: Ensure that customer interactions adhere to company policies, procedures, and legal and regulatory guidelines
- Training: Stay updated on product or service changes and attend training sessions to improve customer service skills
- Reporting: Generate reports on customer care performance and share insights with senior management
- Qualifications:Education: A high school diploma or equivalent is typically required
- Some positions may prefer a bachelor's degree or relevant vocational training
- Customer Service Skills: Strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations
- Experience: Several years of experience in a customer service role, demonstrating progressively increasing responsibilities
- Leadership: Leadership and supervisory skills to guide and mentor junior associates
- Communication: Effective verbal and written communication skills for interacting with customers, colleagues, and senior management
Employment Type: Full Time, Permanent
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What people at Aster Medcity are saying
Senior Associate salary at Aster Medcity
reported by
9
employees
with 2-9
years exp.
₹2
L/yr - ₹2.8
L/yr
72%
less
than the average Senior Associate Salary in India
View more details
What Aster Medcity employees are saying about work life
based on 113 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Aster Medcity Benefits
View more benefits
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