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Executive.Patient Relations
1-4 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
Executive.Patient Relations
Aster Medcity
posted 5mon ago
Job Description
- Aster Medcity is looking for Executive
- Patient Relations
- Aster CMI Hospital Bangalore to join our dynamic team and embark on a rewarding career journey
- As an Executive in Patient Relations, you will play a vital role in ensuring patient satisfaction and enhancing the overall patient experience within a healthcare facility
- You will serve as a liaison between patients, their families, and the healthcare team, addressing inquiries, resolving concerns, and coordinating services to meet their needs
- Responsibilities:Serve as the primary point of contact for patients and their families, addressing inquiries, providing information, and ensuring effective communication throughout their healthcare journey
- Welcome and assist patients during registration, admission, and discharge processes, ensuring a smooth and positive experience
- Listen to patient concerns, complaints, or feedback, and take appropriate actions to address and resolve issues promptly and professionally
- Coordinate with different departments and healthcare professionals to ensure seamless delivery of services, appointments, and follow-up care for patients
- Provide guidance and assistance to patients in understanding their rights, responsibilities, and available support services within the healthcare facility
- Educate patients and their families on relevant policies, procedures, and guidelines, including billing and insurance processes
- Collaborate with the healthcare team to advocate for patients' needs and preferences, ensuring their comfort, safety, and well-being
- Collect and analyze patient satisfaction surveys and feedback, identifying areas for improvement and suggesting initiatives to enhance the patient experience
- Maintain accurate and confidential patient records, ensuring compliance with privacy regulations and organizational policies
Employment Type: Full Time, Permanent
Functional Areas: Pharma/Healthcare
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