Associate - Outpatient Services

• As an Associate in Outpatient Services, your primary responsibility is to ensure the smooth operation and efficient delivery of healthcare services in an outpatient setting
• You will work closely with patients, healthcare professionals, and administrative staff to coordinate appointments, manage patient flow, and provide excellent customer service
• Your role will involve both administrative and patient care tasks

Key Responsibilities:

• Appointment Scheduling: Coordinate and schedule appointments for patients, ensuring optimal utilization of available resources and healthcare providers' schedules
• Manage appointment calendars, handle rescheduling requests, and ensure timely communication with patients regarding their appointments
• Patient Check-In and Registration: Greet patients, verify their demographic and insurance information, and assist them with the check-in process
• Collect necessary paperwork, consent forms, and medical history, ensuring accuracy and completeness
• Enter patient information into the electronic medical record (EMR) system
• Patient Flow Management: Monitor and manage patient flow within the outpatient facility, ensuring efficient movement and minimizing wait times
• Coordinate with healthcare providers, nurses, and other staff to optimize patient scheduling and minimize disruptions
• Insurance Verification and Billing: Verify patients' insurance coverage and obtain necessary authorizations for services
• Assist patients in understanding their insurance benefits, coverage limitations, and financial responsibilities
• Coordinate with billing and finance departments to ensure accurate and timely submission of claims
• Patient Education and Support: Provide basic information to patients regarding their appointment, procedures, and any pre-visit instructions
• Answer patient inquiries, address concerns, and provide assistance as needed
• Offer guidance on available support services, resources, and patient education materials
• Electronic Medical Record (EMR) Management: Accurately document patient information, encounters, and clinical data in the EMR system
• Ensure compliance with documentation standards and legal requirements
• Retrieve and update patient records as necessary
• Collaboration and Communication: Collaborate with healthcare providers, nurses, and other staff members to ensure coordinated and seamless care for patients
• Communicate effectively with patients, families, and external stakeholders to address inquiries, relay important information, and facilitate referrals or follow-up care
• Quality Improvement and Compliance: Contribute to quality improvement initiatives within the outpatient services department
• Participate in audits, monitor performance metrics, and identify opportunities for process optimization
• Adhere to regulatory and compliance guidelines, including patient privacy and confidentiality