Associate Specialist, Implementation

Associate Specialist, Implementation Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers
Accountable for integrating new products into the global implementation framework
Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch
Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs

Responsibilities
Manages small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline
Guides customers through established processing rules, specifications and required documentation
Conducts detailed testing of data elements, sub elements, network configurations and interfaces; validates all customer test cases to ensure production readiness
Suggests configuration/production setup changes with minimal guidance; identifies potential issues to escalate to leadership
Takes greater lead in the development of products (e.g., analyzes product time-to-market, reduces inefficiencies, identifies areas for improvement)
Provides technical guidance to less experienced team members
Experience supporting standard infrastructure design and implementation
Demonstrated understanding of Mastercards core products and services
Successfully completed detailed testing and implementation of hardware and software elements
Demonstrated understanding of transaction processing
Experience leading customers through trainings and manuals; answers general questions

Overview
The Customer Implementation System (CIS) Team works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the NAM region focusing on providing expert consultation, leading implementation and post production project support on all of MasterCard Core and Emerging Products for our existing & new customers in the region
Team members are based throughout NAM region
Role
Managing multiple projects and initiatives as a Implementation Project Manager working through standard and complex projects, manage the technical quality of MasterCards customers and their processor s transaction processing host interfaces with MasterCards processing networks
Through discussion with customers, translates the needs into implementation activities, and guides customers with the established implementation procedures, standard specification and required documentation to provide end-to-end project execution throughout processing implementation projects.
Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology
Be the subject matter expert on MasterCard products and services for internal and external
customers

All About You

Experience with MasterCard services in the past (dual-message/single-message) is a plus
Communicates well and clearly with internal teams & customers both on technical and the business aspects on various levels of engagement through conference calls or emails or face to face meeting
You constantly provide and request input/feedback to make your work more efficient and improve the teams performance & processes overall
You work well with other team members to support our customer during and after implementation
You are highly motivated, enterprising team player
Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project

• Abide by Mastercard s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.