- 1. Endorsement Management:
- Handle policy endorsements efficiently, ensuring accuracy and compliance with insurance regulations.
- Update policy details as per client requests and maintain meticulous records. 2. Mapping and Coordination:
- Coordinate seamlessly with insurance partners and companies to ensure smooth processing of policies.
- Facilitate effective communication between agency channels and insurance stakeholders. 3. Follow
- Up Procedures:
- Implement proactive follow
- up mechanisms to track policy status and address client queries promptly.
- Monitor timelines to ensure timely policy renewals and adherence to industry standards. 4. Claims Assistance:
- Assist clients in navigating the claims process, offering support and guidance when needed.
- Collaborate with insurance partners to expedite and resolve claim
- related issues. 5. Escalation Handling:
- Handle and resolve escalated customer issues in a timely and professional manner.
- Implement strategies to prevent recurrence of escalations and improve overall customer satisfaction. 6. Policy Issuance:
- Oversee the end
- to
- end process of policy issuance, ensuring accuracy and compliance.
- Collaborate with internal teams to streamline and enhance policy issuance procedures. 7. Quotation Building:
- Generate quotations using multiple insurance portals, ensuring accuracy and competitiveness.
- Stay updated on product offerings and market trends to provide informed quotations. 8. Inspections and Coordination:
- Raise inspections through insurers' portals, coordinating with relevant parties.
- Ensure thorough and efficient handling of inspection
- related processes. Desired Skills:
- In
- depth understanding of insurance products, policies, and industry regulations.
- Familiarity with various insurance portals and platforms.
- Excellent verbal and written communication skills.
- Ability to convey complex information in a clear and concise manner.
- Strong customer
- centric approach with a commitment to providing exceptional service.
- Proven ability to handle customer inquiries and resolve issues effectively.
- Ability to collaborate seamlessly with internal teams, agency channels, and insurance partners.
- Foster a positive and cooperative work environment.
- Exceptional organizational and multitasking abilities.
- Capability to manage and prioritize tasks in a fast
- paced environment.
- Analytical mind
- set with strong problem
- solving skills.
- Proactive approach to identifying and addressing potential challenges.
- Proficient in using insurance software, CRM tools, and Microsoft Office applications.
- Quick learner with the ability to adapt to new technologies
Employment Type: Full Time, Permanent
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