Associate Manager Infrastructure Services

Job Description:

About the company

DXC offers competitive compensation and benefits, along with career growth opportunities, while prioritizing employee well-being and work-life balance. Key benefits include onboarding support, a recognition platform, flexible working hours, an Employee Assistance Program, and referral rewards

Who We Are

At DXC, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Why choose DXC? As the largest independent mainframe services provider globally, we excel in running, optimizing, and modernizing mainframes to boost resilience.
The Role

As a member of the Mainframe team at DXC, youll tackle complex challenges and foresee potential issues across various mainframe service line components. Youll be at the cutting edge of technology and modernization, working with some of our largest global clients. Your role will involve managing client systems data, providing daily solutions, and ensuring security compliance. Youll handle a queue of tasks, collaborate directly with technicians, and prioritize tickets to deliver optimal solutions. We as part of the worlds largest independent mainframe services provider, youll have the opportunity to recommend modernization strategies, identify new business opportunities, and build relationships with other teams and stakeholders. While the work can be demanding, youll work with a diverse and talented team, gaining valuable management and organizational skills that will benefit your career progression.

Your future at DXC !!

Customers trust us to manage their applications running on mainframes, and benefit from 3,000 experts who manage these applications. We optimise core applications and have a strong mainframe heritage, but we do not box customers into the platform. DXC has successfully completed 250+ Mainframe Migrations and 140+ IBM z/Series mainframe platforms under management running 1 million+ MIPS. We have strong mainframe knowledge base, teams of experts where you can share and learn new in this cutting-edge technology. DXC Offers a way forward to grow your career, from Associate to Architect. We have opportunities for Cloud that you won t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in major platforms. In DXC we have variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Job Role: Possesses expertise in mainframe operation technologies. Candidate will be responsible for the Management of Storage and related devices within a mainframe complex.
Required Technical and Professional Expertise

• Manage production operating system resource availability
• Perform production operating system IPL / reboot
• Monitor production operating system, and devices
• Perform root cause analysis, resolution and / or escalation for production systems (this does not include business applications)
• Execute recovery procedures for production operating systems and devices
• Execute and reply to console commands
• Ensure procedures are implemented and followed
• Take the appropriate, predefined recovery actions for the various operational events
• Restart failing components after an outage
• Record and route problems to appropriate support groups
• Provide operational status as required
• Execute recovery procedures for production operating systems and devices
• Perform automated startup and shutdown of the production operating system
• Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts
• Monitor subsystems (e.g. IMS, CICS, DB2, IDMS)
• Managing (i.e. owning) the incident through service restoration
• Validating severity classification of the problem
• Determining the scope of the problem
• Assessing whether Problem Solver has determined what the problem is and whether a recovery plan has been mapped out
• Assembling a SWAT team of technical support people (other levels of support, across platforms as required), if the Problem Solver is unable to determine what the problem is
• Facilitating the SWAT/Service Recovery Team meeting
• Escalating as required
• Driving problem determination activities
• Driving restoration plans
• Ensuring the notification of the Location Crisis Manager for Data Center Crisis for exceptional outages (every single customer outage)
• Ensuring that Service Management (account team) has been contacted to confirm that the service has been restored to the customers satisfaction (or problems reported by a customer)
• Facilitate and/or make service restoration decisions/recommendations (engage the Account Team as required).
• Ensuring that the progression of the problem restoration and all relevant times are documented
• Contributing to the outage review or RCA process as required
• Ensuring that internal notification and escalation activities are executed.

1. Perform system IPLs 2. Reply to WTORs
3. Perform HMC functions
4. Take action on system alerts/messages
5. Perform checklists
6. Monitor SLA regions
7. Startup/Shutdown of online regions
8. Perform SAD
9. Understands D/R concepts and has the ability to execute them
10. Follow up any high severity issues until it gets resolved
11. Familiar with SDSF, ISPF, JCL, TSO, VTAM, CICS, DB2, $AVRS, SAR, SYSVIEW 12. Ability to manage unscheduled outage # Candidates have to work in customer work hours- US, Europe and Asia Pacific (weekends and holidays as on call staff). "

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .