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1 Adobe Associate Delivery Manager Job
Associate Delivery Manager
1-5 years
Noida, Bangalore / Bengaluru
1 vacancy
Associate Delivery Manager
Adobe
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Lead and build a team of consultants, architects and project managers.
- Responsible for thought and delivery leadership.
- Owns strategy and roadmap with b usiness stakeholders .
- Lead team to ensure adequate account coverage through team schedules and back-ups.
- Responsible for innovating and delivering the projects , ensuring timely delivery, quality and showcasing value to the Customer.
- Must demonstrate a sense of ownership to plan, execute and drive the Delivery excellence and Customer success through collaborative environment.
- Responsible for coaching and developing staff to meet or exceed project expectations.
- Mentor and nurture team towards delivery excellence, technology, customer success, process improvements and collaboration.
- Leads and motivates the teams in a fast-paced, dynamic, and global environment.
- Drive efficiency, productivity from the team, n ew approaches , and critical thinking for C ustomer success .
- Coach and mentor team with customer critical issues and non-engagement; assist in problem evaluation and resolution .
- Handle Customer critical issues resolving the problem and/or dealing with the customer.
- Manage Customer escalations, layout effective remediation plan to address the issues and C SAT.
- Prepare and execute the action plan(s) to address identified issues from customer satisfaction surveys.
- Assist with quarterly business review preparation and reports .
- Attend and represent team in C ustomer meetings and Adobe events as needed.
- Define and implement processes across multiple projects which help in streamlining the functioning of the project
- Ensure dissemination of process, policies, performance and quality expectations
- Collaborate with cross-functional business on various organization level initiatives .
- Build individual expertise in at least one Adobe solution, Industry vertical.
- Develop a broad understanding of all Adobe Customer Experience solutions and keep up to date with feature improvements & updates .
- Excellent decision-making, communication and collaboration skills.
What you need to succeed
Must have -
- 1 5 + years of experience managing enterprise consulting portfolio or equivalent industry experience .
- Must be a strong people manager with at least 5 years of experience in managing a team of 50 team members or more.
- Experienced managing multiple enterprise accounts across business verticals and geos.
- Experienced in manag ing customer escalations and layout effective get-well plan to retain customers.
- Experienced in managing and expanding a high - performance consulting team including - hiring, mentoring and retaining key talent.
- Strong background in all aspects of the software development process - J2EE, Java, AEM etc.
- Knowledge of Adobe DX solutions (AEM & SaaS implementations) or any other digital platforms would be plus .
- Experience in digital analytics and knowledge of best practice requirements to deliver business optimization solutions is advantageous .
- E xperience working with teams in rapid and dynamic delivery environments .
- Able to act as an advocator for both internal and external customers to ensure we successfully deliver on the requirements and expectations .
- Desire to be on a highly productive, fast-paced team.
- Excellent English written and verbal communication skills.
- BS degree in Computer Science (or equivalent), a dvanced degree preferred
- Able to fit in well within an informal rapid innovation environment and to provide hands-on management
Employment Type: Full Time, Permanent
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What Associate Delivery Manager at Adobe are saying
Associate Delivery Manager salary at Adobe
reported by
2
employees
with 17
years exp.
₹39.6
L/yr - ₹50.6
L/yr
106%
more
than the average Associate Delivery Manager Salary in India
View more details
What Adobe employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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Adobe Noida Office Locations
Noida Office
Adobe Systems (India) Pvt Ltd, A-05, Sector 132, Express Way
Noida
Uttar Pradesh 201304
Uttar Pradesh 201304
Noida Office
Adobe Systems India Pvt. Ltd, Vindhyachal Marg, Sector 25A
Noida
Uttar Pradesh 201301
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