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SBI Cards & Payment Services

Compare

3.7

based on 3.9k Reviews

14 SBI Cards & Payment Services Assistant Manager Jobs

Assistant Manager - Agency Management

SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

3.7

based on 3.9k Reviews

2-8 years

₹ 6 - 10L/yr (AmbitionBox estimate)

New Delhi

1 vacancy

Assistant Manager - Agency Management

SBI Cards & Payment Services

posted 1mon ago

Job Role Insights

Fixed timing

Key skills for the job

Medical Billing Auditing Training Compliance Financial Due Diligence Data Security

+ 2 more

Job Description

Position Responsibilities

Performance

The incumbent will be responsible for managing and undertaking collections process for allocated portfolio in the assigned area basis targets set for resolution, normalization and absolute recovery.

The incumbent will be required to trace out absconded default customers and initiate recovery process

The incumbent will have to identify and report out skip fraud accounts for recourse. Recommend accounts for legal actions and follow up with the Legal team for the closure of the cases

Responsible to allocate portfolio to agencies and drive performance from agencies. Timely review the vendors and associated vendor staffs performance in respective area

Execute collection strategies as designed by business for respective portfolio

Productivity/Growth

Monitor CAPE as per the collection strategy

The incumbent has to ensure proper documentation of customer interactions, maintaining MIS report of agency performance trends, review collection feedback on agreed frequency

Operations: Ensure TAT adherence on proper hand-off procedure for payments collected by agency

Ensuring timely raising of vendor bills/provisions for respective location

Need based field support along with FOS basis requirement on selective accounts

Plan structured visit to aligned locations

Perform due diligence on accounts for settlement and ensure wing to wing closure as per policy

People

Motivate team of vendor staff with ongoing support and training

Ensure regular interactive sessions conducted at all agencies for respective area

Track timely hiring; ensure timely certification of field executives as per process and defined timelines

Regular performance review with Vendors for all critical metrics to track the portfolio health and performance trends

Communicate targets timely across vendors

Reinforcing compliance standards with vendors/vendor staff to drive adherence to code of conduct

Ensure data security using secured data transfer modes and data purging as per policy

Ensure timely audit of vendor processes and documents for multiple agencies in respective area

Raise alarms appropriately as per compliance procedures

Employment Type: Full Time, Permanent

Read full job description

SBI Cards & Payment Services Interview Questions & Tips

Prepare for SBI Cards & Payment Services Assistant Manager roles with real interview advice

People are getting interviews at SBI Cards & Payment Services through

(based on 173 SBI Cards & Payment Services interviews)

Referral

Walkin

Job Portal

Company Website

Recruitment Consultant

Campus Placement

21%

20%

10%

21% candidates got the interview through other sources.

High Confidence

What Assistant Manager at SBI Cards & Payment Services are saying

3.6

Rating based on 93 Assistant Manager reviews

Anonymous · Operations in Hyderabad

Likes

Great working environment and facilities too slow promotion in portfolio good knowledge and experience i gained

Dislikes

Slow growth

Read 93 reviews

Assistant Manager salary at SBI Cards & Payment Services

reported by 633 employees

₹3 L/yr - ₹11 L/yr

10% less than the average Assistant Manager Salary in India

View more details

What SBI Cards & Payment Services employees are saying about work life

based on 3.9k employees

54%

47%

98%

Strict timing

Monday to Saturday

Within city

Day Shift

View more insights

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