Assistant Manager DMC Operations

Assistant Manager, DMC (Inbound Operations)

Employment Type: Fulltime.

Company Overview: HI DMC [Part of HI TOURS] is a dynamic Destination Management Company (DMC) dedicated to providing exceptional travel experiences for the last 27 years. We specialize in crafting tailor-made itineraries, managing logistics, and delivering unparalleled service to our clients. As a leader in the travel industry for close to 3 decades, we are committed to excellence and innovation in every aspect of our operations.

Job Description/ Position Overview: HI Destination Management Company is seeking a detail-oriented and customer-focused Reservations/Operations Specialist to join our dynamic team. The ideal candidate will have a passion for travel and a commitment to delivering exceptional service to our clients. This role is integral to ensuring the smooth operation of our travel and tour services, from initial reservation inquiries to the successful completion of our client's itineraries.

Key Responsibilities:
Reservation Management

• Handle all aspects of reservations for various travel and tour services, including accommodation, transportation, activities, guides and special requests.
• Respond promptly to inquiries from clients, partners, and travel agents via phone, email, and other communication channels.
• Maintain and update reservation systems and databases accurately to reflect current bookings and availability.

Operational Coordination

• Coordinate with various service providers (hotels, transport companies, guides, etc.) to ensure seamless delivery of services.
• Monitor and manage tour operations to ensure adherence to schedules and quality standards.
• Prepare and distribute detailed itineraries and travel documents to clients and partners.

Client Relationship Management

• Provide exceptional customer service to clients, ensuring their needs and expectations are met or exceeded.
• Assist clients with itinerary planning and customization, offering expert advice and recommendations.
• Address and resolve any issues or complaints promptly and professionally.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.
• Minimum of 5 years of experience in operations/sales, preferably in the travel industry.
• Excellent communication skills, both verbal and written, with the ability to articulate value propositions and build rapport with clients and partners.
• Strong negotiation and persuasion skills, with the ability to influence decision-making and close deals.
• Proficiency in CRM software, MS Office suite, and other sales tools.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
• Willingness to travel as needed for client meetings, trade shows, and industry events.
• Fluency in additional languages is a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health insurance, retirement plans, and vacation benefits.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a passionate team of travel professionals.
• Travel perks and discounts on company products and services.