Assistant Manager - Loyalty Champion

Job Description

Role

This role is to implement organizations loyalty program strategy in a particular geography and drive the same as a loyalty champion in his / her region with a responsibility of scaling up the program as per agreed metrices and also create a monthly reporting mechanism for the internal stakeholders for real time update and course corrections, if the need be.

Responsibilities

New Member Registration Carpenters and Contractors Onboarding

• Training and Participation in Onboarding Process - Support and Train sales team to drive enrolments.

• Regular Market Visit - Meeting, educating & continual interactions with dealers on references & leads.

Drive Activation and Member Engagement

• Regular Coordination with Sales team in terms of members engagement - Enrolled members should start engagement within a quarter.

• Manage Program Collaterals - Provide Program Kits, User manual etc. to drive activation.

• Designing and Managing of Engagement Calendar - Execute engagement activities as per designed calendar in terms of Carpenters and Contractors meets, Reward Distribution etc.

Program Governance

• Build Relationship with Active Members - Timely Member issue resolution for priority set of member.

• Sales Team reporting and performance check - Track and assist sales team on WhatsApp group, Extract, analyse and interpret data from different sources to enable data visualization and translate findings into simple actionable insights.

• Uphold data governance standards and ensure data is captured consistently and appropriately across different touch points and channels and in compliance with the GDPR regulations.

• Manage projects in order to deliver them on time and within budget.

Key Skills and Experience

Minimum of 5 years' experience in a sales and marketing function.

Exposed to any of the available tool to manage Customer and Influencer loyalty.

Proficient user of MS Office: Excel, Word, PowerPoint.

Good copywriting, proofreading skills and excellent attention to details.

Strong on data analytics and possess a commercially bend of mind.

Behavioural Skills

Strong Collaboration Skills to coordinate well with different Business Verticals.

Open to exhaustive travel schedules.

Strong communications skills, working closely with multiple stakeholders and aligning each one of them.