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Cowrks

Compare

3.5

based on 51 Reviews

3 Cowrks Assistant Manager Jobs

Assistant Manager, Experience

CoWrks

3.5

based on 51 Reviews

6-10 years

₹ 8 - 11.5L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Assistant Manager, Experience

Cowrks

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Salesforce Internal Audit Lead Generation MOM

Job Description

Be present and man the Community Desk in absence of your colleagues at the centre during the business hours.
Smile and greet all members and guests, make them feel welcome!
Personalize the way members and guests are welcomed, use their names as much as possible.
All queries from the members and guests should be addressed in a timely and pro-active manner.
Knowledge about all COWRKS products, services offerings, (Desk and INSTANT OFFICE)
Equipped and knowledgeable to conduct show rounds, should follow the Centre Tour Script diligently.
Member feedback and testimonials to be shared with Marketing monthly.
Lead Generation strategies and implementation
Timely action on incoming leads by the account development team
Instant office Pipeline management and conversion
Instant office Pipeline data analysis and reporting
Biweekly walkthroughs to ensure cleanliness of the COWRKS centre and back-of-house areas.
Bimonthly catchup with the COWRKS operations team for closure of snags
Check if the Scent management / Biophilia / Creatives / Music levels are up to the mark in the centre.
Tickets data analysis along with the COWRKS operations team
Manage daily tickets raised by members in absence of your colleagues.
Analyse escalated tickets daily and ensure no escalation of the community department.
Check the coffee machines PPMs, AMCs the taste of coffee on a monthly basis.
Ensuring service levels are at par with the brand standards by conducting internal audits.
Ensuring all collaterals are in line as per brand standards.
Consult with the operations team and keeping a real time check on centre consumable stocks.
Building a community environment that is conducive to collaboration.
Monthly meet ups with company admins/decision makers and document the same.
Conceptualizing and executing Community Initiatives and Events that help build relationships between members.
Attending to all member escalations and ensuring that the loop is closed.
Proper management of internal tools and timely updating of trackers
Execute NPS survey with the maximum number of responses and an ideal score which is above target.
Elevate move in move out experiences.
Ensure that all experience SOPs are followed.
Meet in person with all members who have submitted a subpar rating for NPS survey.
All NPS highlighted points are closed and updated to the members.
Speak to all clients of Instant office who have submitted a subpar rating on the feedback survey.
Monthly meet up MOMs to be recorded in Salesforce, all improvements to updated to the member.
Ensure Pre-Move in checklist is filled, introduction email is sent, plan onboarding activities.
Conduct moves out interviews to understand the departing members overall experience.
Plan for fond farewell for members who are moving out.
Planning of monthly internal community events
Planning of the monthly event calendar
Vendor Management for events end to end.
Planning and execution of member delight activities
Analysing member feedback to design better events.
Encouraging member participation during events and encouraging app engagement