Assistant Manager / Deputy Manager_Product Quality

Customer claim handling - Systematic Problem Solving :
Handling of customer complaints by coordinating with internal and external customers to identify and permanently correct non-conformances. Support Sales, Works, Logistics and Service Quality to drive the corrective actions. Independent verification for corrective action implementation and effectiveness. Support to all DCIN - BU related (imported products) claims.

Quality Audits:
To carry out Process Audit as per the VDA Standard, LPC Audit

Improve customer satisfaction (NPS):
Customer Engagement plan, event participation, customer visits, service focus day, social media coverage, etc.

Q Table and Quality Gates Moderation:
Participating to resolve quality topics along with CFT team involving Q-Methods support and QGs moderation. Moderation and coaching of Problem Solving Methods e. g. 8D,

FMEA Review and Zero Defect Drive
support.

PPAP / ISIR
submission to customers with compiling necessary Quality reporting from CFT.

• Ensure Q requirements in each product transfer and new developments.

Digital Quality Initiatives:
Implementation and support.

• Support other quality functions as needed.