Assistant Manager -HR

Job Description: Assistant Manager - Lead HR

Location: MUMBAI

Industry: BPO

Experience Required: 5-8 years in HR with significant experience in the BPO sector

Role Split: 60% Recruitment, 40% HR Operations

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Key Responsibilities

Recruitment (60%)

1. End-to-End Talent Acquisition:

- Manage the recruitment lifecycle, including sourcing, screening, interviewing, and onboarding candidates.

- Ensure timely hiring to meet the business demands of a dynamic BPO environment.

2. Strategic Hiring:

- Develop strategies for bulk hiring, lateral recruitment, and niche talent acquisition.

- Partner with hiring managers to understand workforce requirements and implement effective hiring plans.

3. Vendor Management:

- Collaborate with recruitment agencies and platforms to ensure quality and timely delivery of candidates.

4. Employer Branding:

- Promote the organizations employer brand through innovative recruitment campaigns and outreach efforts.

HR Operations (40%)

1. Employee Engagement:

- Design and execute engagement programs tailored for a high-pressure BPO environment.

- Conduct regular check-ins and feedback sessions to address employee concerns.

2. Performance Management:

- Support the implementation and monitoring of performance appraisal systems.

- Work with team leaders to identify and address performance issues.

3. Compliance & Policy Implementation:

- Ensure adherence to company policies, labor laws, and HR best practices.

- Drive initiatives for maintaining a safe and compliant workplace.

4. HR Analytics:

- Generate regular reports on recruitment metrics, attrition, and employee satisfaction.

- Use data insights to recommend improvements in HR processes.

5. Training & Development:

- Identify training needs and collaborate with trainers to build capacity within the organization.

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Qualifications & Skills

- Educational Background: MBA/PGDM in HR or equivalent.

- Experience: 5-8 years of HR experience with a proven track record in the BPO industry.

- Skills Required:

- Strong understanding of BPO hiring trends and practices.

- Excellent interpersonal, communication, and negotiation skills.

- Proficient in HRMS tools and Microsoft Office.

- Analytical mindset with experience in data-driven decision-making.

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Compensation

- Competitive, aligned with industry standards.

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Join us to lead dynamic HR initiatives in a fast-paced, people-centric BPO environment!