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2 IndustryBuying.com Assistant Manager CRM Jobs

Industrybuying.com - Assistant Manager - CRM & Retention (3-7 yrs)

3-7 years

Industrybuying.com - Assistant Manager - CRM & Retention (3-7 yrs)

IndustryBuying.com

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

Job Description

Assistant Manager - CRM & Retention


Responsibilities:


- Develop and execute CRM campaigns to drive customer retention, loyalty, and revenue through email, SMS, WhatsApp, and push notifications, using data-driven insights.

- Identify and segment customer needs to optimize journeys and deliver impactful experiences across the sales funnel and post-purchase phases.

- Collaborate with cross-functional teams to maintain consistent messaging and enhance the overall customer experience.

- Track and analyze key CRM metrics such as retention %, open rates, CTR, conversion rates, and customer lifetime value to refine strategies.

- Manage and optimize loyalty programs, utilizing A/B tests to continuously enhance campaign quality and effectiveness.

- Utilize customer feedback to shape and refine CRM strategies for improved engagement and retention.

- Create and manage events within CleverTap to support targeted and personalized campaign execution.

- Develop and automate customer journeys across channels for efficient campaign delivery.

- Ensure regulatory compliance with data privacy standards to protect customer information.

- Report on CRM performance via dashboards, using insights to adapt and innovate CRM approaches.

- Stay updated on CRM trends, tools, and best practices to continuously evolve the CRM and retention strategies.


Functional Areas: Other

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What Assistant Manager CRM at IndustryBuying.com are saying

What IndustryBuying.com employees are saying about work life

based on 224 employees
54%
51%
65%
98%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

IndustryBuying.com Benefits

Health Insurance
Team Outings
Work From Home
Job Training
Soft Skill Training
Free Transport +6 more
View more benefits

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IndustryBuying.com Udaipur Office Location

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Udaipur Office
industrybuying.com, Unnamed Road, Transport Nagar Udaipur
Rajasthan 313003

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