Customer Relationship Manager

Location: Bhandarkar Road Office, Pune
Working Hours: Tuesday to Sunday, 10:00 AM to 7:00 PM (Occasional time extensions based on workload).

Role Overview:
We are seeking a skilled Customer Relationship Manager (CRM) with expertise in the real estate industry, especially in redevelopment projects. The CRM will be the primary point of contact for existing members, new customers, and society representatives, ensuring smooth communication, grievance resolution, and satisfaction throughout the redevelopment process.

Key Responsibilities:

1. Respond to queries from existing members, customers, and society representatives.
2. Conduct on-site and customer visits as needed to address concerns and provide updates.
3. Manage grievances, coordinate with internal teams, and ensure timely resolutions.
4. Facilitate smooth society handovers and address related queries.
5. Provide occasional support for site visits with prospective buyers, if required.

Requirements:

• Experience:
  
• Minimum 5 years in CRM, with at least 3 years in the real estate industry.
• Familiarity with redevelopment projects and real estate processes is essential

• Skills and Knowledge:
  
• Fluency in Marathi and English.
• Proficiency in MS Office; openness to learning new tools.
• Basic understanding of real estate agreements and RERA regulations.
• Strong interpersonal and problem-solving skills.

Compensation:

• Salary: ₹4.5 LPA to ₹7.5 LPA (based on skills and experience)
• Up to 15% performance-based variable component included in above salary.