General Manager Quality

Role and Responsibilities of General Manager Quality
Reporting to the Chief Operating Officer, you will mentor and develop the Quality Assurance department. You will work with Marketing and Production departments to ensure consistent quality of products as per customer specifications.
For Quality Assurance, you will have the following PRIMARY OBJECTIVES:

1. DRIVE quality achievement and continuous quality improvement throughout the organization.
2. Completely responsible for quality of all parts / products supplied to the customer. This will include everything from ensuring specifications are met to overall management, direction and communication (internal and external), improvement plans based on customer feedback and internal feedback.
3. Completely responsible for quality of all parts / products supplied by vendors. This will include everything from ensuring specifications are met to overall management, direction and communication (internal and external), improvement plans based on customer feedback and internal feedback.

To support meeting of these objectives, the following will come within your purview:

1. Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance quality system requirements.
2. Effectively interact with Production and Development teams to maintain product supply and help introduce new products.
3. Work with purchasing staff to establish quality requirements from external suppliers.
4. Ensure tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
5. Supervise technical staff in carrying out tests and checks.
6. Write technical and management systems reports.
7. Bring together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures.
8. Persuade reluctant staff to change their way of working to incorporate quality methods.
9. Manage and maintain the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods.
10. Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC.
11. Set QA compliance objectives and ensure that targets are achieved.
12. Maintain awareness of the business context and company profitability, including budgetary control issues.
13. Assess the product specifications of the company and its suppliers and comparing with customer requirements.
14. Establish clearly defined quality methods for staff to apply.
15. Define quality procedures in conjunction with operating staff.
16. Set up and maintain controls and documentation procedures.
17. Liaison with customers’ auditors and ensuring the execution of corrective action and compliance with customers’ specifications.
18. Establish standards of service for customers or clients.
19. Monitor performance by gathering relevant data and producing statistical reports.
20. Identify relevant quality-related training needs and delivering training.
21. Collate and analyze performance data and charts against defined parameters.
22. Work on all documentation and other requirements for obtaining the IATF certification