Airline Ground STAFF

What you'll do

Role & responsibilities

The Ground Staff is responsible for ensuring airline passengers' safety, security, and comfort. The Ground Staff provides customer service while creating a welcoming environment for passengers before, during, and at the conclusion of each flight.

Ground Staff Duties/Responsibilities:

Participates in pre-flight briefings to discuss flight details, weather, and service plans.. Performs pre-flight safety checks..

Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards..

Greets passengers, assists with the prompt location of seat assignments, and ensures all carry-on luggage and personal items are stowed adequately in overhead or under-seat storage. Provides instruction on safety/ emergency procedures; demonstrates the proper use of seat belts, oxygen masks, and flotation devices..

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Answers passenger questions about flight information (time, service, aircraft details, weather, delays, etc.).

Assists passengers with the safe and efficient exit of the aircraft..

Prepares flight reports. .

Maintains current awareness and knowledge of established airline safety and security guidelines. Performs other related duties as assigned.

Required Skills/Abilities: •

Excellent customer service and verbal communication skills..

Ability to present a calm demeanor and to give clear instructions, particularly during emergency situations..

Ability to manage unruly or disruptive passengers..

Knowledge of applicable airline safety and security guidelines and regulations

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Preferred candidate profile

Perks and benefits