Receptionist

Job description

Job Summary: The Front Office Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors.

Key Responsibilities:

• Day-to-day Front Desk duties, check-ins/outs, billing
• Answer phone calls, emails, respond to inquiries
• Greet and assist visitors in a friendly and professional manner
• Room visits, room checks, coordinating with HK teams for room condition
• Handle guest requests, grievances, resolve by coordinating with respective teams.
• Handle administrative tasks, documentation
• Manage scheduling, appointments, and maintain the front office calendar.
• Maintain a clean and organized reception area.
• Collaborate with other departments to ensure smooth office operations.
• Maintain confidentiality and uphold company policies and procedures.

Qualifications:

• Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.
• Proficient in Microsoft Office Suite (Word, Excel)
• Excellent organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.

Job Types: Full-time, Permanent