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18 Arunachala Logistics Jobs

Head / Manager - E Commerce - Nellore - Andhra Pradesh

7-12 years

Nellore

1 vacancy

Head / Manager - E Commerce - Nellore - Andhra Pradesh

Arunachala Logistics

posted 24d ago

Job Description

E-Commerce Head Reporting to President Retail


Role objective


The E-Commerce Head is responsible for development & implementation of strategy to drive P/L , day-to-day ecommerce operations. He /She also drives customer satisfaction & high user experience by optimize shopping experience for the customers. Additionally , they are responsible for managing inventory turnover for ecommerce.

Role responsibilities Responsibility area Key tasks & activities

Strategy development and execution

  • Develop and execute e-commerce business strategies to improve user experience, and enhance profitability • Research market to discover new trends and technologies to improve e-commerce operations performance. • Implement web analytics and analyse prevailing buying trends and forecasts

E-commerce operations • Provide insights on customer shopping trends to support assortment selection and identify assortment gaps • Work closely with demand forecasting and warehousing teams to ensure smooth order fulfilment

  • Ensure to work with developers, marketing team and digital marketers to improve quality, speed of website, website uptime and traffic acquisition
  • Implement & oversee risk mitigation- flagging suspicious activity, ensure disaster recovery plan, etc.
  • Ensure efficient cash collection procedure for ecommerce transactions

Inventory Management • Optimize inventory turnover-minimize stockouts & reduce excess inventory. Maintain timely communication with warehouse for order quantities, restocking • Ensure the orders received are dispatched accurately and within specified timelines. • Work closely with Product Manager to monitor SKU, Product cycle, Seasonal demand & other variable to ensure adequate stock of product across categories.

Customer satisfaction • Drive customer retention by ensuring good customer service by addressing and ensuring the timely resolution of customer issues. • Providing an interactive and simple user interface for customers to drive conversion rate • Ensure to provide adequate support to customer for delivery related issue and minimize escalations and dissatisfaction • Lead the implementation and optimization of key features such as product discovery, checkout, payment methods etc to improve the customer experience

Job Description

Todays Basket

People Management • Train employees to create a customer focused culture of employees • Plan, identify, communicate, and allocate responsibilities and practices to personnel to ensure smooth flow of ecommerce operations




Employment Type: Full Time, Permanent

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What people at Arunachala Logistics are saying

What Arunachala Logistics employees are saying about work life

based on 122 employees
57%
66%
49%
98%
Strict timing
Monday to Saturday
No travel
Day Shift
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Arunachala Logistics Benefits

Job Training
Health Insurance
Free Transport
Soft Skill Training
Team Outings
Education Assistance +6 more
View more benefits

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