18 Arunachala Logistics Jobs
7-12 years
Nellore
1 vacancy
Head / Manager - E Commerce - Nellore - Andhra Pradesh
Arunachala Logistics
posted 24d ago
Fixed timing
Key skills for the job
E-Commerce Head Reporting to President Retail
Role objective
The E-Commerce Head is responsible for development & implementation of strategy to drive P/L , day-to-day ecommerce operations. He /She also drives customer satisfaction & high user experience by optimize shopping experience for the customers. Additionally , they are responsible for managing inventory turnover for ecommerce.
Role responsibilities Responsibility area Key tasks & activities
Strategy development and execution
E-commerce operations • Provide insights on customer shopping trends to support assortment selection and identify assortment gaps • Work closely with demand forecasting and warehousing teams to ensure smooth order fulfilment
Inventory Management • Optimize inventory turnover-minimize stockouts & reduce excess inventory. Maintain timely communication with warehouse for order quantities, restocking • Ensure the orders received are dispatched accurately and within specified timelines. • Work closely with Product Manager to monitor SKU, Product cycle, Seasonal demand & other variable to ensure adequate stock of product across categories.
Customer satisfaction • Drive customer retention by ensuring good customer service by addressing and ensuring the timely resolution of customer issues. • Providing an interactive and simple user interface for customers to drive conversion rate • Ensure to provide adequate support to customer for delivery related issue and minimize escalations and dissatisfaction • Lead the implementation and optimization of key features such as product discovery, checkout, payment methods etc to improve the customer experience
Job Description
Todays Basket
People Management • Train employees to create a customer focused culture of employees • Plan, identify, communicate, and allocate responsibilities and practices to personnel to ensure smooth flow of ecommerce operations
Employment Type: Full Time, Permanent
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