Operations Support Analyst

Client/Project data maintenance - conduct ongoing client account and corresponding project setup, and maintenance in assigned system. Includes assigning and updating support staff designation on each client project. Client/Project data analysis - data verification of client account and corresponding project information, helping to assure billing is being completed timely and accurately. Client Invoicing - Support project teams (Project Managers and Billing Managers) with billing for their clients and provide guidance and assistance (including creating invoices) on the procedural Reporting and Analysis - Report and monitor all the components related to Client Invoicing, including Advance bills, Unbilled WIP, Write-offs, Commissions, Accounts Receivables. Assist senior team members in different leadership/stakeholder reporting, driving key insights from those reports. Client/Project data maintenance - conduct ongoing client account and corresponding project setup, and maintenance in assigned system. Includes assigning and updating support staff designation on each client project. Client/Project data analysis - data verification of client account and corresponding project information, helping to assure billing is being completed timely and accurately. Client Invoicing - Support project teams (Project Managers and Billing Managers) with billing for their clients and provide guidance and assistance (including creating invoices) on the procedural Reporting and Analysis - Report and monitor all the components related to Client Invoicing, including Advance bills, Unbilled WIP, Write-offs, Commissions, Accounts Receivables. Assist senior team members in different leadership/stakeholder reporting, driving key insights from those reports. 1-2 years of relevant experience Excellent written and verbal communication, interpersonal skills Proficient in MS Office package Ability to work independently, within the team Managing delivery within defined SLAs and monitoring of KPIs High Attention to detail Strong analytical and problem-solving skills Commitment to quality of work, continuous learning, and process improvements Knowledge of OpenAir PSA will be an added advantage Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you re close but not an exact match, we encourage you to apply. We d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview The Operations Support Analyst will be responsible for providing support to the senior members of the Global Operations team. This position will have high visibility and requires a high degree of accuracy and great communication skills to balance the needs of the business. You will be required to coordinate day-to-day activities with onshore business teams across multiple Geographies. The analyst will be responsible for, but is not limited to, monitoring Order to Cash business cycle, providing support in new project set-up, assist business teams in client billing and related reporting, become platform and process experts over time, work closely with senior team members for delivery of day-to-day work. One of objectives of this team is to assist client facing staff to save time to work on revenue generating actions. This role is expected to provide assistance to facilitate those outcomes. How youll make an impact Client/Project data maintenance - conduct ongoing client account and corresponding project setup, and maintenance in assigned system. Includes assigning and updating support staff designation on each client project. Client/Project data analysis - data verification of client account and corresponding project information, helping to assure billing is being completed timely and accurately. Client Invoicing - Support project teams (Project Managers and Billing Managers) with billing for their clients and provide guidance and assistance (including creating invoices) on the procedural Reporting and Analysis - Report and monitor all the components related to Client Invoicing, including Advance bills, Unbilled WIP, Write-offs, Commissions, Accounts Receivables. Assist senior team members in different leadership/stakeholder reporting, driving key insights from those reports. About you 1-2 years of relevant experience Excellent written and verbal communication, interpersonal skills Proficient in MS Office package Ability to work independently, within the team Managing delivery within defined SLAs and monitoring of KPIs High Attention to detail Strong analytical and problem-solving skills Commitment to quality of work, continuous learning, and process improvements Knowledge of OpenAir PSA will be an added advantage