Team Manager - Operations

The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools. This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level. This position will require the ability to motivate, instill accountability and achieve results. This position will require monitoring the effectiveness of a team of Process Associates. This position will require the ability to prepare MIS reports. This position will require the ability to interact with Customers and manage their queries. This position will require providing day-to-day coordination on the activities of the team. This position will require attending and responding to written/electronic correspondence. The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools. This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level. This position will require the ability to motivate, instill accountability and achieve results. This position will require monitoring the effectiveness of a team of Process Associates. This position will require the ability to prepare MIS reports. This position will require the ability to interact with Customers and manage their queries. This position will require providing day-to-day coordination on the activities of the team. This position will require attending and responding to written/electronic correspondence. Graduate/Post Graduate (Preferably Commerce). Good academic record (50% or above). Excellent communication skills (Verbal and Written). Strong analytical skills Minimum 4 years of post-qualification experience in BPO/KPO industry. Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL. Candidate should have been in a Assistant manager /Team leader role, on papers for at least 18 months Should have exposure to handling 15-20 FTEs Should be only from an international non voice background. Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you re close but not an exact match, we encourage you to apply. We d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as The Gallagher Way,is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP. Will be reporting to the Process Manager. This position will require an individual who has a previous and demonstrated ability of success in Proven people management skills, Service delivery and Premiums and Claims expert How youll make an impact The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools. This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level. This position will require the ability to motivate, instill accountability and achieve results. This position will require monitoring the effectiveness of a team of Process Associates. This position will require the ability to prepare MIS reports. This position will require the ability to interact with Customers and manage their queries. This position will require providing day-to-day coordination on the activities of the team. This position will require attending and responding to written/electronic correspondence. About you Graduate/Post Graduate (Preferably Commerce). Good academic record (50% or above). Excellent communication skills (Verbal and Written). Strong analytical skills Minimum 4 years of post-qualification experience in BPO/KPO industry. Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL. Candidate should have been in a Assistant manager /Team leader role, on papers for at least 18 months Should have exposure to handling 15-20 FTEs Should be only from an international non voice background. Additional Information We value inclusion and diversity Inclusion and diversity (ID) is a core part of our business, and it s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics ) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.