Unit Head - Relationship Officer - NBFC (1-3 yrs)

A Unit Head - Relationship Officer in the loan department of an NBFC (Non-Banking Financial Company) plays a vital role in managing and expanding the company's customer base for its loan products.

- Their responsibilities typically involve a mix of sales, customer relationship management, and operational tasks.

Key Responsibilities:

1. Sales and Business Development:

- Identify potential customers for loans (personal loans, business loans, vehicle loans, etc.).

- Promote loan products to individuals and businesses, explaining terms, benefits, and repayment options.

- Achieve sales targets set by the NBFC.

2. Customer Relationship Management:

- Build and maintain strong relationships with clients.

- Act as the primary point of contact for customers, addressing queries and resolving issues.

- Ensure customer satisfaction to encourage repeat business and referrals.

3. Loan Processing Assistance:

- Collect and verify required documents from applicants.

- Assist in completing loan application forms and ensure compliance with company policies.

- Coordinate with credit assessment teams for loan approvals.

4. Compliance and Risk Management:

- Ensure adherence to regulatory guidelines and internal policies.

- Assess basic creditworthiness of clients before forwarding applications for approval.

Skills and Qualifications:

- Educational Background: Bachelor's degree

- Experience: 1-3 years in a similar role, preferably in an NBFC or banking environment.

- Skills:

- Strong communication and interpersonal skills.

- Sales and negotiation abilities.

- Knowledge of financial products and regulatory compliance.

- Basic understanding of credit analysis.