Sales Manager For Wellness Studio

Job Description for Wellness Studio Manager

We are a premium wellness centre dedicated to providing exceptional client experience. We're seeking a dynamic Sales & Operations Manager to oversee daily operations while driving business growth.

Primary Responsibilities:

Sales & Revenue Management:
- Drive studio revenue through membership sales, package upgrades, and retail products
- Develop and implement sales strategies to meet monthly/quarterly targets
- Monitor and analyze sales data to identify trends and opportunities
- Maintain strong relationships with existing clients to ensure retention
- Handle client inquiries and convert leads into active members
- Upsell premium treatments and packages
- Create seasonal packages and promotional campaigns
- Manage gift card programs
- Bundle treatment packages for special occasions


Operations Management:
- Oversee daily studio operations ensuring smooth service delivery
- Manage appointment scheduling system and optimize booking processes
- Handle client check-ins/check-outs and billing operations
- Maintain accurate client records and membership database
- Manage treatment room allocation and optimization
- Ensure spa ambiance maintenance
- Monitor product inventory levels, stock ordering and storage conditions
- Maintain hygiene and sterilization standards


Staff Management:
- Create and manage staff rosters ensuring optimal coverage
- Train and mentor team members on sales techniques and service standards
- Conduct regular team meetings and performance reviews
- Handle staff grievances and resolve conflicts
- Coordinate with team for smooth service delivery
- Coordinate between therapists
- Organize product and treatment training sessions
- Monitor service timing and quality standards


Client Experience:
- Ensure exceptional customer service standards
- Handle client feedback and complaints professionally
- Implement client retention strategies
- Maintain strong communication with clients regarding schedules, promotions, and studio updates
- Create personalized solutions for client needs

Administrative Duties:
- Manage studio budget and track expenses
- Generate and analyze performance reports
- Handle cash management and daily reconciliation
- Maintain accurate documentation and records
- Ensure compliance with company policies and procedures

Required Qualifications:
- 2+ years experience in spa/salon management
- Understanding of spa treatments and skincare
- Familiarity with beauty retail operations
- Experience with spa management software
- Proven track record in meeting sales targets and driving business growth
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficiency in MS Office
- Experience in customer relationship management

Desired Skills:
- Experience with point-of-sale systems and scheduling software
- Strong analytical and problem-solving abilities
- Ability to work flexible hours including weekends
- Crisis management and conflict resolution skills


Personal Qualities:
- Excellent organizational and multitasking abilities
- Professional appearance and demeanor
- Adaptable and able to work under pressure
- Passionate about wellness and customer service
- Self-motivated and proactive
- Detail-oriented with strong follow-through


Growth Opportunities:
- Potential for advancement within the organization
- Continuous learning and skill development

Working Hours:
- Full-time position
- Work on weekends