10 ARDEM Incorporated Jobs

Senior Project Owner (SPO) Utility/Energy Division

Job Title: Senior Project Owner (SPO) - Utility & Energy Division Company: ARDEM Data Services

Location: Remote Shift: 6:00 PM to 3:00 AM

About Us: ARDEM Data Services is part of a US-based global professional services company providing Business Process Automation and Business Process Outsourcing Services. We are seeking experienced Senior Project Owners (SPOs) specializing in Utility & Energy Sector projects. This role requires expertise in utility bill processing, energy data analysis, and workflow development to optimize operational efficiency.

Responsibilities and Duties:

Project Management:

• Manage and oversee multiple utility and energy sector projects concurrently, ensuring timely and budget-friendly execution.
• Serve as the main client liaison, ensuring clear communication and alignment on project expectations.
• Develop project plans, milestones, and performance metrics to track progress effectively.

Team Leadership:

• Lead and manage a team of process analysts handling utility data processing.
• Assign responsibilities based on expertise, ensuring efficient resource utilization.
• Conduct team huddles and performance reviews, providing feedback for improvement.

Quality Assurance:

• Act as a quality checker, ensuring utility bill data processing meets high accuracy standards.
• Implement quality control measures, including Root Cause Analysis (RCA) and Corrective Actions.
• Maintain HQC, DQC, and FQC checklists for project tracking and final quality control.

Process Improvement: • Analyze utility data processing workflows and recommend efficiency improvements.

• Implement automation and best practices for utility billing and energy consumption data.
• Keep processing logs, work instructions, and process maps up to date.

Workflow Development:

• Design and develop workflow processes for utility bill audits and energy data reconciliation.
• Create training plans and ensure all team members are proficient in handling utility sector projects.

Client Communication:

• Communicate effectively in English with utility and energy clients to clarify project requirements.
• Provide regular updates on progress, challenges, and resolution strategies. Required Experience, Skills, and Qualifications:
• Bachelor's degree (Preferred: BTech, BCom, BSc, MCA, MBA)
• 10+ years of utility project management experience, with at least 7+ years in a leadership role
• Experience handling utility bill processing, energy data analysis, or sustainability reporting
• Ability to manage 15-20 projects with teams of 1-5 analysts or a single large project with 30-50 analysts
• Expertise in utility bill formats, energy consumption analysis, and ESG reporting
• Strong understanding of data processing workflows, automation, and regulatory compliance
• Proficiency in developing Training Plans, Quality Plans, and Standard Operating Procedures (SOPs)
• Experience with Root Cause Analysis (RCA) and Corrective Action Plans (CAPs)
• Strong English communication skills, with the ability to present confidently in video calls and client meetings Technical Requirements:
• Laptop or Desktop: Windows (i5 or higher, 8GB RAM minimum)
• Screen: 14 inches, Full HD (1920×1080)
• Internet Speed: 100 Mbps or higher