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Associate Manager
AQuity Solutions India
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for New Hire Training for all levels hired (Agents to Supervisors)
- Conduct training in pre-process, process and systems to help employees perform their job effectively and efficiently
- Is required to be up-to-date will all changes in the eco-system (US Healthcare, Compliance, Payor guidelines, Specialty guidelines)
- Will be responsible for the new employee performance till the end of OJT (On the job training)
- Accountable for meeting the training metrics like yield, Speed to proficiency etc.
- Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLA s
- Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor)
- Should be able to identify upskilling requirement and initiate content creation either for ILT (Instructor Led Training) or E-Learning
- Being the custodian of all knowledge requirements, will be actively participating in all transition activities
- Will be the client interface for all knowledge related discussions and should be able to gain a consultant position
- Should be well versed in SOP creation, documentation, preparing process flows
Employment Type: Full Time, Permanent
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What people at AQuity Solutions India are saying
What AQuity Solutions India employees are saying about work life
based on 336 employees
Flexible timing
Monday to Friday
No travel
Night Shift
AQuity Solutions India Benefits
Submitted by Company
Employee Engagement Referral Bonus Free Transport 
Cafeteria Work From Home
Submitted by Employees
View more benefits 
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AQuity Solutions India Mumbai Office Location
Mumbai, Maharashtra Office
Headquarter
Reliable Plaza, 1st Floor, Unit No. 103, Plot No K 10, Kalwa Industrial Area, Village – Elthen, Taluka & Dist Thane, Airoli, Navi Mumbai
Mumbai, Maharashtra
400708
400708
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