Customer Relationship Officer

Aquila Finance Ltd. is looking for Customer Relationship Officer to join our dynamic team and embark on a rewarding career journey.Customer Engagement: Actively engage with customers through various channels such as phone calls, emails, social media, or in-person meetings. Listen to their inquiries, concerns, and feedback, and provide prompt and helpful responses.Customer Support: Assist customers in resolving issues, answering questions, and providing solutions to problems. You may work closely with other departments or teams to ensure the timely resolution of customer queries.Relationship Building: Develop strong relationships with customers by understanding their needs and preferences. Tailor your interactions to address their individual requirements and preferences.Upselling and Cross-selling: Identify opportunities to upsell or cross-sell products or services that align with the customer's needs and preferences. However, it's important to do so in a helpful and non-pushy manner.Customer Feedback: Gather and analyze customer feedback to gain insights into their satisfaction levels and areas of improvement. Relay this information to relevant departments to make necessary changes and improvements.