Associate Director - Implementation Services

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors backing but also by our commitment to foster the growth and success of our people. At Aptia, were investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These arent just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

Role Summary:

As Technical Team Leader, you will be leading a multi-skilled Data and Calculations" implementations teams for UK and India. You will have overall accountability for the resourcing and delivery of your team across multiple sites (both onshore and offshore) ensuring deliverables are within agreed timescales, budget and quality standards. Always looking to continuously improve the service we provide.

Just as important, will be building and developing your team, allowing your team to meet their career aspirations.

This is a hybrid position where you will work from any of our UK Aptia offices, as well as from your home address.

We will count on you to:

• Lead, manage and develop your team s skills and capability. You will need to ensure that effective performance and career conversations are taking place aligned to our Perform and Grow principles and Implementations behavioural framework.

• Formulate and execute both strategic and continuous service improvement plans and foster an environment in which ideas and innovation are encouraged.

• Provide support and mentoring to peers and Pod leaders.

• Support new business opportunities by contributing to the tender process and attending any pre-sale meetings.

• Working with the Implementations leader to design and implement a fit for purpose target operating model for managing and delivering Client change projects that are revenue driven.

• Collaborative working with wider business teams in terms of customer deliveries and support, as well as deliveries of strategic improvements.

Here s what we re looking for:

• Experience of leading, managing, motivating and developing multi-disciplinary technical teams across multiple sites (UK and India).

• Experience of managing implementations teams.

• Experience within the Employee Benefits and/or Life and Pensions Industries

• Excellent organisational skills including the ability to prioritise resources and workload to achieve critical deadlines and business priorities.

• Technical development experience and working knowledge of the software development process that supports the implementations space.

• Experience of working within a commercial environment undergoing major change.

• Governance and reporting.

• Strong communication skills with the ability to present complex technical issues clearly and able to both high level and general audiences.

• Experience in negotiation and conflict resolution and proven track record of senior stakeholder management.

How to apply

If you are interested in this role, then we d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.