Aptiv - Technical Staff Member - Technical Support (8-13 yrs)

Member of Technical Staff Technical Support

Your Role :

- Support customers who are encountering problems on Wind Rivers products.

- Communicate effectively with customers to resolve their problems.

- Communicate effectively with account teams on customer issues.

- Handle customer and defect escalations.

- Document customer issues and resolutions accurately and thoroughly.

- Develop technical content for online support site.

- Participate in support process improvement activities.

- Mentor local and global Customer Support Engineers.

- Provide support and training to internal customers.

- If needed act as single point of contact (Premium Support Engineer) for Premium Support Customers.

- Considered as expert in some areas of products.

- May need to provide on-site support and training to customers.

- Proactively contribute content to the various Knowledge Bases within Wind River

- Document Problems for Knowledge Base so that customers may solve similar problems on their own

in the future.

Your Background :

- BS or MS in Computer Science or related majors.

- 6-8 years experience with RTOSes like embedded Linux required with 3-5 years of customer facing

role experience preferred.

- Knowledge and experience working with binary Linux distributions (Debian, CentOS).

- Yocto Linux experience is an advantage.

- Experience working with open-source communities and groups

- Experience working with open-source licensing concepts (GPL etc)

- Familiar with concepts around Linux security (CVEs etc).

- Experience in Device Drivers, BSP, HW design, Networking and other technologies used in embedded

system applications.

- Understanding and experience in high level languages and application of C/C++ RUST, Python etc.

- Understanding of applications running in Cloud as SaaS and know-how of tools used in Cloud.

- Experience in DevOps CI/CD, Dockers, Kubernetes, Git (or Github/Gitlab).

- Experience in Linux and Windows host environments.

- Troubleshooting and debugging issues in a real-time embedded environment.

- Familiarity of major processor families: PowerPC, Intel and ARM and RISC-V, including multi-core.

- Understanding of networking applications, Core TCP/IP, Multicasting, Routing, etc.

- Experience with some of technologies like NFV, OpenStack, DPDK, DPI, SDN, embedded Linux &

security-enhanced Linux, virtualization, VOIP, networking security a plus

- Exceptional team player who works well in collaborative environment.

- Excellent written and oral communication skills.

- Self-managed, fast learner with the desire and ability to master new technologies.

- Independent and should be able to handle multiple products simultaneously.

- Frequently provide assistance and training to less experienced CSEs.

- Should be able to represent CSO in discussions with product Managers, engineering, sales etc.

- Able to lead projects and make decisions independently.

Why join us?

- You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

- You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

- You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health.

Your Benefits at Aptiv :

- Hybrid and flexible working hours;

- Higher Education Opportunities (UDACITY, UDEMY, COURSERA are available for your continuous growth and development)

- Life and accident insurance

- Sodexo cards for food and beverages

- Well Being Program that includes regular workshops and networking events

- EAP Employee Assistance

- Access to fitness clubs (T&C apply)

- Creche facility for working parents

Would prefer Female candidates for this role