Cloud Engineer, SRE

JOB DESCRIPTION:

1. JOB IDENTIFICATION

APTEAN JOB TABLE:

APTEAN JOB LEVEL: B

APTEAN JOB TITLE: Cloud Engineer, SRE

REPORTS TO
Full line: Beschi Carol Rosario
Dotted line: -

2. GENERAL JOB SUMMARY

The Cloud Engineer is responsible for deploying, managing, and maintaining cloud-based infrastructure and services. This role involves working with cloud platforms to support provisioning, automation, monitoring, and security of cloud environments. The engineer collaborates with teams to optimize performance, troubleshoot issues, and ensure seamless cloud operations while following best practices for scalability and security.

The role will also require support of on-premises systems on demand basis, which will include installation, patching, configuration and administration of VMware, Windows & Linux operating system issues. The senior engineer will also be responsible for design, deployment, testing, certification, patching, addressing interoperability issues, not only of the base operating system, but also for all support libraries, components and application dependencies.

3. SCOPE

Knowledge: Experienced professional with a decent understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision: Should work on planned tasks together with other admin team members. Should be able to work with minimal supervision and self-reliant while handling issues of moderate complexity and participating in project activities as a Project Team member.

The role primarily focuses on cloud infrastructure management, automation and assisting customers on-premises on demand basis.

Require on-call support or off-hours work for urgent issues and planned maintenance.

4. ORGANIZATION (Indicate the job positions reporting to this role)

Full line:

Job (# of positions): 2

Dotted line:

Job (# of positions): 2

5. PRINCIPAL DUTIES AND RESPONSIBILITIES

Provide high-quality technical and functional support for resolving issues related to the Product Line SaaS and on-premises environments.

Administer and maintain production SaaS systems, cloud-based environments, applications, and software to ensure smooth operations.

Assist in enhancing the platform s functionality and stability while working closely with customers and internal teams to maximize system performance and availability.

Report to the Team Lead or Manager for the assigned product area and collaborate frequently with peers, Support teams, R&D, and Account Management departments.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.